Digital product owner

We are looking for a DIGITAL PRODUCT OWNER to take functional ownership of customer and partner digital portals and to support the continuous improvementof ownership andpost-sales digital experiences across markets.

In this role, you will be responsible for the company's C web app and the Partner Portal, acting as the key functional reference for all ownership and post-sales digital touchpoints.

You will work closely with business teams, IT delivery teams, and external vendors to ensure high-quality, consistent, and scalable solutions.

You will play a central role in driving customer retention, partner satisfaction, and self-service adoption, while supporting daily operations in a complex, international environment.

This position reports to the Front Office C Digital Manager and has strong visibility across the organization.

Key Responsibilities

Product Ownership s Governance

• Own the functional governance of customer and partner ownership portals
• Act as the single point of contact for ownership and post-sales digital tools
• Define and maintain the product vision, roadmap, and priorities for customer and partner portals
• Ensure consistency of ownership andpost-sales processes acrossmarkets and channels
• Govern digital touchpoints throughout the customer lifecycle, from contract activation to end-of-lease

Backlog s Delivery Management

• Translate business and market needs into clear, structured, and prioritized backlogs
• Prioritize new features and evolutions based on customer value, partner impact, adoption, and regulatory needs
• Work closely with Agile delivery teams to ensure clarity, quality, and timely delivery
• Validate functional solutions, sprint outputs, and final releases
• Support testing activities, UAT, and go-live readiness across markets

Operational Supports User Enablement

• Provide daily functional support to business users, markets, and partners
• Ensure proper adoption of ownership tools in all countries
• Identify user pain points and continuously improve usability and efficiency
• Prepare and deliver training sessions, user guides, and functional documentation
• Support change management initiatives and promote digital self-service usage

Vendors, Budgets Governance

• Coordinate and manage external vendors and solution providers
• Monitor delivery quality, timelines, and dependencies
• Contribute to budget follow-up and cost control
• Participate in governance forums and provide clear reporting to stakeholders
• Identify risks, dependencies, and improvement opportunities, supporting mitigation actions

You will contribute directly to:

• Customer retention and satisfaction
• Partner experience and operational efficiency
• Digital self-service adoption
• Reduction of operational load on Customer Care
• Strong alignment between business needs and IT delivery

You will act as a bridge between business and the system integrator and developers, ensuring shared understanding and value-driven prioritization.

Experience

• 2–5 years of experience as a Product Owner, Product Manager, or Project Manager
• Experience with customer portals, mobile apps, or partner platforms
• Experience in international and multi-country environments
• Used to working with multiple stakeholders and priorities

Skills & Expertise

• Good knowledge of Agile / Scrum ways of working
• Strong functional mindset: ability to translate business needs into digital solutions
• Good understanding of customer lifecycle, ownership, and post-sales processes
• Ability to work with technical teams (basic understanding of integrations, data flows, APIs)
• Sensitivity to data protection, regulatory, and compliance topics

Soft Skills

• Clear and effective communicator, comfortable with business and IT stakeholders
• Structured, pragmatic, and solution-oriented
• Strong sense of ownership and accountability
• Customer-centric and value-driven mindset
• Proactive, curious, and comfortable in a fast-changing environment

Education & Languages

• Master's degree (Business, Engineering, or equivalent)
• Agile or Product certifications are a plus
• Fluent English is required

This position is based in Rome.

Annual salary range: 35K - 42K.

I candidati, nel rispetto del D.Lgs. 198/2006, D.Lgs 215/2003 e D.Lgs 216/2003, sono invitati a leggere l'informativa sulla privacy (Regolamento UE n. 2016/679).

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