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* Permanent Contract
* At least 2 years of professional experience as Analyst/Specialist of processes of After Sales, Operation, Field Service or Project Management
* Graduates in Engineering or Economics
* Fluent Italian and English
Position Summary
In this role you will support and contribute to ensure the best in class after sales service. You’ll be able to implement outstanding service solutions and boost quality for our customers by creating valuable processes. You will be in direct contact with service partners and internal stakeholders, leading projects to improve after sales service and customer experience.
A Day in the Life of an After Sales B2B Specialist
* Establish and enhance the after sales process by challenging the customer journey and related processes
* Support decision-making by setting and updating KPIs and quality metrics
* Leverage operational excellence by standardizing processes and defining new ways of working
* Manage service levels and performance of After Sales third parties, ensuring KPIs are met
* Implement continuous improvement plans to deliver operational savings without compromising quality
* Lead follow-up on technical crises
* Support the definition of local After Sales service strategy and ensure smooth operations of external partners
* Identify and pursue opportunities for improvement
* Build strong relationships with B2B sales and customers by actively listening and addressing concerns
* Collaborate with cross-functional teams to align on customer needs and expectations
What Will Make You Successful
* At least 2 years of experience as Analyst/Specialist in After Sales, Operations, Field Service, or Project Management
* Ability to extract, interpret, and present insights from unstructured and structured data
* Passionate about data analysis and Six Sigma methodologies
* Ability to manage multiple tasks and meet deadlines
* Customer-centric, innovative, and a can-do attitude
* Strong communication skills and a positive, team-oriented mindset
* Knowledge of Excel, Power Query, and Power BI is a plus
* Fluent in English and Italian
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