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Job Description
Working in a fast‑paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Job Responsibilities
* Face‑to‑face IT support of users;
* Hardware installation, movement and de‑installation;
* Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
* System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
* Small project management related to new hardware or software installation;
* Software, patches and updates installation using MS SCCM;
Job Requirements
* 2–3 years of experience in a technical ICT environment, preferably in a manufactory‑based organization;
* General End‑User technology knowledge;
* End‑User workspace platforms (discovery, asset management, client management);
* End‑User Microsoft platforms (Active Directory, Office, SCCM);
* ITSM Tool Set (Ticket Management Software) preferred;
* A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
* Soft skills: planning and organizing; attention to details; problem solving; analysis; flexibility; customer sensitivity; technical writing skills;
* Excellent English and Italian language, written and spoken.
What's Next
It's best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity. In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we’ll be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About Us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
Job Scammers Notice
There are currently scams targeting job seekers by falsely using our company name, Stefanini. We sincerely apologize for any confusion or inconvenience. Legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you have been targeted, contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.
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