We are looking for a Sales Assistant to join our amazing team at Christian Dior Couture in Venice. As Dior Ambassador, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.
Job responsibilities
YOUR IMPACT
SALES
* Achieve sales objectives through the effective use of sales techniques
* Demonstrate strong product expertise, engage clients through the details and stories of our products
* Know the daily objectives and Key Performance Indicators (KPI)
* Identify customer expectations and advise them on products as well as add‑on sales
* Provide a retail ceremony to all customers and go to an extra mile
* Understand how to handle customer database and clienteling
MANAGEMENT OF THE RELATIONSHIP WITH CLIENTS
* Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication
* Develop local and international client book with the ability to recruit and develop top clients
* Problem‑solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client
BACK‑OFFICE SUPPORT
* Contribute to product reception, quality control before sale, and update the stock after sales, when necessary
* Elaborate and supervise product feedback
* Preparation of a delivery and of the essential elements for the products’ packaging and wrapping.
Profile
WHAT YOU CAN BRING
Requirements:
* Preferred Experience of 2/3 years in fashion and luxury boutiques.
* Knowledge of the products and the selling techniques.
* University education or a Fashion school degree.
* English (C1-C2) is mandatory (other languages are a plus).
* Office 360 and other basic knowledge of digital software.
Soft & Interpersonal skills:
* Ambition to grow in luxury retail and take upon different challenges and new responsibilities
* Positive and kind attitude
* Team‑working attitude
* Committed, flexible and willing to learn
* Strong drive for business results with a passion for creativity, fashion and the Maison.
* Working by objectives and time management skills in a fast‑paced environment.
* Strong communication skills, empathy, and agile mindset
* Ability to develop lasting relationships with people through strong communication.
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