Team leader – field service technicians (biogas sector)

Team Leadership & Coordination La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi. Lead, organize, and develop a team of 3–5 field service technicians Plan and coordinate field assignments, considering resource availability and priorities Provide technical and administrative guidance, training, and continuous support Drive ongoing improvement of service processes and team performance Field Service Operations Perform maintenance, repair, and installation work on mechanical and electrical components of biogas plants Diagnose and resolve technical faults and ensure timely issue resolution Handle customer complaints and warranty cases professionally and efficiently Plan and coordinate your own travel and service assignments Customer Support & Communication Act as a key contact for customers, providing technical advice and operational guidance Deliver on-site and remote support to ensure smooth plant operation Increase customer satisfaction through reliable, high-quality, and timely service delivery Conduct training sessions when required Process Improvement & Reporting Monitor and optimize service and maintenance processes to improve efficiency and productivity Coordinate service activities closely with internal departments (e.g., service office) Prepare service reports, documentation, and performance analyses Contribute to continuous improvement initiatives within the service organization Qualifications & Experience: Technical background in mechanical, electrical, or industrial engineering Proven experience in field service, ideally in the biogas or renewable energy sector Initial leadership experience or strong potential to lead a team Excellent troubleshooting and problem-solving skills Hands‐on, xivgfpx structured, and solution‐oriented working style Strong communication and customer relationship skills Languages Italian and English (good working proficiency) German is a plus Location & Travel Base: Rovereto, Italy Travel requirement: approx. 50% on‐site at biogas plants across Italy A responsible leadership role in a growing renewable energy sector A combination of technical work and team management Opportunities to shape and improve service processes A collaborative and service‐oriented working environment #J-18808-Ljbffr