Select how often (in days) to receive an alert :
Junior IT Support
Location :
Brand : RS Group
Function : Digital & Technology
Work Location : Office Based
Role Purpose
The Junior IT Support will provide day-to-day technical assistance to local users, ensuring the smooth functioning of end-user devices and basic IT infrastructure. This role involves troubleshooting hardware and software issues, managing service requests via the ticketing system, and supporting users both remotely and on-site.
The technician will work closely with RS Staff and third-party vendors to resolve incidents efficiently, support hardware and application deployments, and contribute to maintaining accurate IT documentation and inventory.
Responsibilities
This role focuses on supporting and delivering technology services to the local market (Italy).
* Provide technical support to users (hardware, software, network, and peripherals)
* Troubleshoot and resolve incidents related to Windows OS, Microsoft 365, printers, scanners, and other standard business tools
* Install, configure, and maintain end-user devices such as laptops, desktops, and mobile phones
* Support onboarding and offboarding processes from an IT perspective (equipment setup, account creation, etc.)
* Manage service requests and incidents through the ticketing system, ensuring timely responses
* Monitor system status and proactively report issues or risks
* Maintain IT documentation, including knowledge base articles, inventory records, and support procedures
* Collaborate with internal teams and third-party vendors to escalate and resolve complex issues
* Keep users informed on ticket progress and provide clear communication
* Excellent verbal and written English skills
* Up to 3 years of experience in IT support or similar roles
* Technical diploma or equivalent in IT or related fields
* Good knowledge of Windows 10/11 and Microsoft 365 (Word, Excel, Outlook, Teams)
* Familiarity with basic networking (TCP/IP, DNS, Wi-Fi)
* Basic understanding of IT security principles (password hygiene, phishing awareness, data protection)
* Experience with ticketing systems and support workflows
* Strong communication skills and customer-oriented mindset
* ITIL Foundation certification
* Experience with Apple client technologies
About RS Group
RS Group is a global provider of industrial products and solutions, supporting customers in design, procurement, inventory, and maintenance. We are committed to delivering excellent service and innovative solutions to help our customers succeed.
Our values—"We are one team, We deliver brilliantly, We do the right thing, We make every day better"—guide our actions and define our culture. With approximately 9,000 colleagues worldwide, we aim to make a positive impact every day.
#J-18808-Ljbffr