Experteer OverviewIn this role you support the sales process with pre‐sales and post‐sales technical support and education, helping to maximize customer value and uphold Abbott's trusted brand. You work closely with sales, scientific liaison and informatics teams to enable smooth implementations and robust connectivity. You provide training, demonstrations and troubleshooting, while contributing to tender processes and knowledge sharing to strengthen competitive differentiation. This is an opportunity to shape customer outcomes across hospitals and labs while advancing digital connectivity in clinical workflows.Retribuzione / BenefitsPartner with the sales team for pre‐sales activities: identify technical stakeholders, run product demonstrations, user trials, and tailor connectivity solutionsDevelop, adapt and track educational materials; communicate evaluation outcomesPlan and execute new customer implementations: workflow adaptation, device installation, connectivity setup, user training, post‐installation follow‐upProvide technical support including troubleshooting, software updates, connectivity solutions and additional trainingEscalate issues when needed to European Technical Support and ensure resolutionAct as liaison between Commercial and Informatics to align connectivity solutionsCollaborate with office teams to document and record procedures in CRMShare technical knowledge with sales to strengthen value propositionSupport Sales and Management on strategic priorities and key accounts; contribute ideas to improve customer satisfactionContribute to tender submissions and contract preparation for key customersCollaborate with Marketing on product demonstrations, congresses, and training eventsWork with Scientific Liaison on site studies and KOL relationshipsResponsabilità5+ years in medical or diagnostics industry (In Vitro Diagnostics preferred)Experience with IT connectivity of diagnostic or medical devices to hospital LIS/HIS systemsStrong customer‐focused mindset with proven technical and commercial capabilitiesExcellent communication, teamwork and relationship‐building skillsStrong time management and ability to work autonomouslySolid understanding of diagnostic products, technical solutions and industry terminology; ability to learn new concepts quicklyHigh proficiency with digital tools and applications, including connectivity software, Microsoft Office (Excel, PowerPoint), Salesforce.Com, and web‐conferencing platforms (Teams, WebEx)Languages: Italian fluent; English fluent#J-18808-Ljbffr