Overview
Position: Seasonal Sales Assistant at Christian Dior Couture in Taormina. As a Dior Ambassador, the Sales Assistant’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and deliver outstanding customer service.
Responsibilities
* Achieve sales objectives through the effective use of sales techniques.
* Demonstrate strong product expertise, engage clients through the details and stories of our products.
* Know the daily objectives and Key Performance Indicators (KPI).
* Identify customer expectations and advise them on products as well as add-on sales.
* Provide a retail ceremony to all customers and go the extra mile.
* Understand how to handle customer database and clienteling.
* Ensure a welcoming client-focused environment with best in class service in person, over the phone and through electronic communication.
* Develop local and international client book with the ability to recruit and develop top clients.
* Problem-solving in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client.
* Contribute to product reception, quality control before sale, and update stock after sales when necessary.
* Elaborate and supervise product feedback.
* Prepare delivery and essential elements for product packaging and wrapping.
Requirements
* 2/3 years of experience in fashion and luxury boutiques (preferred).
* Knowledge of the products and the selling techniques.
* University education or a fashion school degree.
* English (C1-C2) is mandatory; other languages are a plus.
* Office 360 and basic knowledge of digital software.
Soft & Interpersonal Skills
* Ambition to grow in luxury retail and take on different challenges and new responsibilities.
* Positive and kind attitude.
* Team-working attitude.
* Committed, flexible and willing to learn.
* Strong drive for business results with a passion for creativity, fashion and the Maison.
* Working by objectives and time management skills in a fast-paced environment.
* Strong communication skills, empathy, and agile mindset.
* Ability to develop lasting relationships with people through strong communication.
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