Overview
Our colleagues in the Customer Service team of the European Plan & Deliver CoE are eager to team up with you to make sure everyone can enjoy our delicious freshmakers and sweets every single day.
Where we need you:
Job Title: Customer Service Specialist
Department: Plan & Deliver CoE
Dedication: Tempo pieno
Location: Lainate, Via Clerici
Serves as the key point of contact for customers, ensuring timely and accurate order processing and delivery in line with service expectations. Supports end-to-end order fulfillment while maintaining strong relationships with internal and external stakeholders.
Your core responsibilities at a glance:
- Manage customer orders from entry to delivery, ensuring accuracy and on-time fulfillment.
- Act as the main contact for customers on order status, delivery updates, and issue resolution.
- Collaborate with Supply Planning, Transport, and Warehousing teams to ensure smooth operations.
- Proactively address and resolve service issues, delivery discrepancies, and complaints.
- Maintain master data and ensure compliance with customer requirements and internal policies.
- Monitor order KPIs (e.G., OTIF, fill rate) and support root cause analysis for service gaps.
- Support continuous improvement initiatives to enhance customer experience.
- Document processes and maintain accurate records in ERP and CRM systems
The ingredients of Perfetti Van Melle – is this your flavor?
We are Taste Makers in Candy! As the third-largest confectionery company in the world – and the second in Europe – we’re on a journey to become the best in making candy. And we need great colleagues to make that happen.
What makes us unique:
- Empowering – Growth and development opportunities tailored to you.
- Fun – A family-like culture, team events, and yes… a candy factory!
- Innovation – Active engagement in topics like health, sustainability, and food safety.
- Dynamic – With operations in 30+ countries and exciting new acquisitions, we’re constantly evolving.
The ideal recipe for our new Customer Service Specialist:
Required:
- Bachelor’s degree or equivalent working experience in Customer Service, Logistics, or Supply Chain.
- 3+ years of experience
- Proficiency in English
- ERP systems (SAP)
- CRM tools
- MS Office
- Understanding of order-to-cash and logistics processes.
- Familiarity with supply chain operations and service KPIs.
- Experience in a B2B environment.
We offer:
- A dynamic, hybrid working environment within our Center of Excellence
- The chance to make a tangible impact on global supply planning processes
- Opportunities for professional growth and cross-functional collaboration
- A culture that values innovation, inclusion, and continuous improvement
AtPerfetti Van Melle, we believe the strength of our team lies in diversity. We create a workplace where everyone feels welcome, respected, and empowered to grow.
Ready to shape the future of sweets? Apply now and help us create even more sweet moments!
#J-18808-Ljbffr