At ABB's Robotics business, this role sits within the Robotics & Discrete Automation business area in Sesto San Giovanni. The Customer Support Specialist serves as the first point of contact for customers and business partners.
Reports to: Sales Support Specialist – Customer Support; Service Team Leader.
Responsibilities
1. Evaluate the possibility to provide services based on customer’s information available in SAP.
2. Take care of the operational process from opening the service order in SAP to assigning delegations to the field service engineers.
3. Create or update