Manager, Account Management, Retail Business Services (RBS)
Job ID: 3060712 | Amazon Japan G.K. - A43
About Amazon.com: Amazon.com strives to be Earth's most customer‑centric company where people can find and discover virtually anything they want to buy online. By providing low prices, a vast selection, and convenience, Amazon.com grows and evolves as a world‑class e-commerce platform. The company's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers worldwide.
Key job responsibilities
Business Growth
* Contribute to goal setting for your team to align with organizational goals.
* Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross‑functional teams and other Amazon programs.
* Possess the ability to manage and deliver against complex goals where strategy is not defined; make trade‑offs between short‑term selling partner needs and longer‑term strategic investment.
* Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
* Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and business advocate.
* Monitor seller satisfaction survey results to investigate positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
* Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partner experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
* Identify, optimize, and scale improvements that can benefit a large set of customers, e.g., driving efficiencies through tools and processes, simplifying SOPs, etc., while working across multiple organizations. Develop mechanisms to create accountability.
Leadership
* Manage a team of Account Managers (8‑10 direct reports).
* Act as a thought leader in defining success criteria and understanding business needs of sellers in an ever‑changing business environment. Contribute to strategic plans and documents for the organization.
* Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
* Manage recruiting and hiring efforts across the direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
Responsibilities include managing a team of managers, prioritizing strategic initiatives, and providing escalation support as needed. Success is measured by the performance of internal teams on input metrics and the impact of vendors on creating a great customer experience. Identify, act, and provide advice on how to improve business input metrics that drive growth and improve end‑customer experience, in collaboration with other Amazon programs and teams. Manage end‑to‑end goal setting for the team to align with organizational goals. Build relationships with stakeholders across the portfolio; proactively develop joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns. Act as a thought leader in defining success criteria and understanding business needs of selling partners in an ever‑changing business environment. Contribute to and lead strategic plans and documents for the organization. Lead recruiting and hiring efforts across the direct team and broader organization. Manage stakeholder needs and monitor complexity through efficient resource allocation. Drive and monitor stakeholder satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with vendor consultants as appropriate.
Basic Qualifications
* Bachelor’s degree.
* Experience using analytical, account management, and productivity tools such as Oracle Business Intelligence, Salesforce, Tableau, or similar.
* Experience influencing internal and external stakeholders.
* Experience analyzing data and best practices to assess performance drivers.
* 5+ years of team management experience.
* Excellent Japanese listening, speaking, reading, and writing skills, as well as business English proficiency.
Preferred Qualifications
* Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce.
* 6+ years of hiring and retaining digital advertising teams experience.
* Experience with annual brand and media planning.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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