Summary
About us
Inspiring individuality with innovative craft since 1966, creativity lies at the heart of Bottega Veneta.
Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook.
An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.
Job Description
We are looking for a Wholesale Customer Service Specialist to join our Bottega Veneta Customer Service Wholesale team. In this role, you will manage and support wholesale operations, ensuring exceptional service and smooth order-to-delivery processes. You will handle customer inquiries, monitor orders and shipments, and collaborate with internal teams to ensure excellent client satisfaction.
How You Will Contribute
* Ensure precision, quality, and adherence to deadlines to deliver the highest level of service.
* Provide exceptional customer service by responding promptly and professionally to inquiries and issues.
* Communicate and collaborate with internal departments to meet customer expectations.
* Develop and execute planned activities.
* Gather and analyze information to monitor business trends and identify opportunities.
* Monitor orders and shipments daily, managing discrepancies and stock rebalancing.
* Adhere to precision, quality and timing standards to ensure the best quality service.
* Data entry and customer master data management.
* Handle direct and indirect customer interactions for order requests and returns, ensuring top-quality service.
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Manage customer complaints and provide appropriate solutions and alternatives.
* Work with other departments to resolve complex issues.
* Follow up with customers to ensure complete resolution of issues.
* Identify opportunities to improve customer experience and internal processes.
* Stay updated on product knowledge and company policies.
Who You Are
* Degree in economics, languages, or related fields.
* Experienced customer service professional with at least 5-8 years in similar roles, preferably within the fashion/luxury industry.
* Excellent communicator, able to interact effectively with individuals at all organizational levels and with suppliers.
* Proactive and detail-oriented, with strong prioritization skills and the ability to meet challenging deadlines.
* Strong analytical skills and a results-oriented mindset.
* Fluent in Italian and English, both written and spoken; additional languages are a plus.
* Skilled in problem-solving and multitasking.
* Proficient in SAP and Microsoft Office.
* Calm and empathetic under pressure.
* Team-oriented with a strong sense of responsibility and professionalism.
Job Type
Regular
Start Date
Schedule
Full time
Organization
Bottega Veneta S.R.L