Overview Labor and Employee Relations Manager, EXR - Employee eXperience and Technology. Job ID: | Amazon Italia Transport Srl. This role can be performed in Rome, Pescara, or Ancona, Italy. The position reports to the Under the Roof Sr Employee Relations Manager, within the EU Employee Experience and Relations Team (EXR) at Amazon, working across multiple business lines including First Mile, Middle Mile, Last Mile, Amazon Fresh, and XL supply chain in a specific geographic region. This is a full-time role requiring travel up to 50% within Italy and at times beyond, sometimes with little notice. The ER Manager drives Labour and Employee Relations operational excellence and serves as the primary escalation point for Operations, HR, and key stakeholders. The role supports labour relations needs and implements country-specific Labour and Employee Relations strategies. A significant aspect involves cultivating and maintaining relationships with employee representatives, trade unions, and external stakeholders, often representing the company in crucial industrial relations processes. The ER Manager ensures compliance with local labour laws and company policies while managing complex labour issues and crisis situations. Success relies on close collaboration with operations leadership, HR, PR, Public Policy, communications, and legal teams. Working with EXR Business Line Partners and country-based operations teams, the role maintains effective two-way communication channels. Through standard work and data analysis, it maintains oversight of the ER environment and drives operational excellence and positive employee relations. Key responsibilities Lead and embody the EXR philosophy to build positive, long-term relationships with in-country employee representatives while ensuring compliance with country regulations. Implement the strategy and agenda of industrial relations, attend information and consultation meetings, manage relations with employee representation, and align with internal stakeholders. Drive project management excellence through innovative, scalable solutions and standardized processes. Implement efficient tools and best practices to achieve business objectives while optimizing resource utilization across all business lines and protecting positive employee experience. Lead data-driven decision-making through analytical insights and compliance oversight, developing persuasive narratives and ensuring Labor and Employee Relations activities align with regulations. Perform regular site visits to maintain a positive workplace through engagement mechanisms, translating business needs into actionable plans and managing daily operations. Foster cross-functional collaboration with Ops, HR, Legal, Finance, PR, and Public Policy teams, delivering innovative EXR solutions and crisis management through effective communication and stakeholder engagement at all organizational levels. About the team The EXR team serves as a center of excellence for our operations, partnering with operations teams to create a work environment where employees feel valued and supported. By working across operations functions, the team streamlines processes, simplifies operations, and fosters collaboration to address challenges and drive innovation. Amazon aims to be Earth’s Best Employer by creating a thriving, empowering, and inclusive work environment where every Amazonian is valued, respected, and empowered to reach their full potential. The EXR team acts as trusted strategic partners to Amazon leaders, leveraging expertise in employee experience, employee relations, data-driven insights, and innovative solutions to anticipate challenges, drive transformative change, and align workforce strategies with business objectives. Basic Qualifications Experience in employee relations, labour relations, or labour/employment Italian law Master’s Degree in Human Resources, Employment Law, Labour Relations, or MBA Fluent in both spoken and written Italian and English (CEFR, C2) Preferred Qualifications Experience in distribution, logistics and/or transportation industries Analytical, flexible, and organizational skills Expertise in Project Management Demonstrated ability to navigate complex, international organizational structures Interpersonal and persuasive skills Ability to comprehend complex information and exercise sound judgment Ability to work in fast-paced, ambiguous environments Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and
📌 15h Rimaste: Employee Relations Manager, Amzl
🏢 Amazon
📍 Trento