Job Description SummaryWarranty administratorAt GE Grid Solutions, we are electrifying the world with advanced grid technologies. As a leader in the energy industry, our goal is to accelerate the transition to a more energy-efficient grid to fully meet the needs of tomorrow. With a focus on growth and sustainability, GE Grid Solutions plays a critical role in integrating renewable energy into the grid to achieve carbon neutrality. At Grid Solutions, we help enable the transition to a greener and more reliable grid. GE Grid Solutions has the most advanced and comprehensive portfolio of products and solutions in the energy industry.Job DescriptionThis is an order management role to ensure after-sales service and spare parts related to the products supplied. You will be involved in planning activities managed by the relevant team. You will collaborate with Quality, Sourcing, Engineering, Logistics, and other teams to help finalize ongoing activities. This role includes daily interaction with customers and their specific requests or needs. Standardization and simplification of key processes will be crucial to success.Essential Roles And Responsibilities
Verify customer request (order to which it refers)Request codes if not already sent by team techniciansVerify material availability with ProcurementInternal verification of the "cause" (check main shipping packing list + check supplier photo, etc.)Insert warranty into the WARRANTY FILE (SmartSheet)Create WBSCreate warranty SO in SAPInsert HHDWARRANTY item in SAPProgress in SAPCommunicate internally regarding warranty opening, indicating urgencyCorrespondence with customerRequest update to Procurement for packagingPrepare shipping documents (packing list + marking + proforma invoice + certificate of origin + free export declaration, etc.)Shipping organization (customer + negotiations with freight forwarders)Correspondence with insulators suppliers in the case of shipment DirectRequest for issuance of transport documents to logisticsSigned spot dispatch to freight forwardersCommunication to customer AWB number / other type of dispatchSend correspondence to Quality Control for any cost recoveryCommunication to Quality Control regarding the dispatch of warranties for ACT closureWARRANTY FILE maintenanceEntering supplier RDAs for on-site activitiesWeekly meeting with Quality Control to define root causes and failuresPreparation of monthly charts for Cascade Fulfillment LeaderPreparation of monthly charts for Quality Control for Customer Care InitiativeManagement of Exceptions (correspondence with customer + preparation of documents + shipment organization)
Qualifications / Requirements
Full time in presence work at the Grid Solutions S.p.A. Via Antonio Meucci, 22 - 30020 Noventa di Piave (VE)0, Italy office is requiredInternship duration: 6 monthsNo specialized training is required (easy to follow tasks)Student or undergraduate/bachelor's/master's degree candidate: economics or similar, or equivalent knowledge or experienceGood command of English (knowledge of other languages is appreciated)Position requires a candidate having completed his/her studies (no active student status)Note: no public transport available to the factoryAs daily based, full time office work is required it might be advantage if candidates lives not far from the factory (GE cannot support relocation)
Desired Characteristics
Strong communication, self-motivational, and customer service skillsHandle sensitive information with integrity and confidentialityGood organizational and time management skillsGood verbal and written communication skillsCurious, proactive, fast learner, including outside of area of expertise.Ability to manage multiple transactions and priorities simultaneously.Good interpersonal and oral and written communication skillsAbility to collaborate with cross-functional and cross-business teams.Integrative team working styleCandidate able to work into a multi-cultural environment.
Additional InformationRelocation Assistance Provided: No#J-18808-Ljbffr