Ph3Who we are /h3 pAt Caracol, we’re not just changing the game – we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible. Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize advanced manufacturing. By pioneering cutting‑edge technology, we tackle the most complex challenges across sectors – from aerospace to marine, from energy to design and architecture. Our solutions combine advanced robotics with additive manufacturing, enabling high‑performance, large‑scale production with unmatched efficiency and sustainability. Central to our innovation are our flagship platforms Heron AM for large‑scale composite 3D printing and Vipra AM for large‑scale metal components, as well as the Eidos Manufacturing Software Suite. With Europe’s largest LFAM production center, a facility in Austin, Texas, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do. /p pJoin Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future! JOIN US ON THE JOURNEY TO BUILD BEYOND POSSIBLE. /p h3Who we’re looking for /h3 pCRM Specialist – Drive customer engagement, design and implement campaigns and journeys that create personalized experiences and long‑term relationships. This role sits at the heart of Marketing, working closely with Sales, Business Development, and Trade Marketing. You will build on the existing foundations of Microsoft Dynamics 365, but structure and develop segmentation strategies, automation flows, dashboards, reporting, and partner engagement mechanisms. /p pTurn CRM into a powerful engine for lead management, conversion, retention, and loyalty, supporting Caracol’s global growth and partner ecosystem. /p h3Responsibilities /h3 ul liDesign and execute CRM campaigns supporting lead nurturing, acquisition, onboarding, and retention. /li liBuild and optimize segmentation strategies and automation flows tailored to customer type and stage. /li liStrengthen lead capture and tracking across events, digital channels, and partner sources; explore lead scoring strategies to prioritize opportunities. /li liOptimize dashboards, reporting, and data flows (e.g., Power BI) to provide actionable insights in real time. /li liMonitor CRM KPIs and campaign performance, analyzing results and proposing improvements. /li liEnsure consistent data quality, tagging, and follow‑up processes across teams. /li liDevelop initiatives to enhance customer retention and loyalty, including structured nurturing programs, value‑added content, and upselling mechanisms. /li liSupport CRM adoption by creating documentation, training materials, and best‑practice guidelines. /li liCoordinate with external partners for CRM development, upgrades, and integrations. /li liSupport partner engagement initiatives with co‑marketing materials and alignment to global campaigns. /li /ul h3Qualifications /h3 ul liDegree in Business, Marketing, Management Engineering, or a related field. /li li2–4 years of experience in CRM management or marketing operations, ideally in a B2B or tech‑driven environment. /li liHands‑on experience with Microsoft Dynamics 365. /li liExperience in email marketing, customer segmentation, and automation workflows. /li liStrong analytical mindset with the ability to interpret data and translate it into strategic insights. /li liExcellent English communication skills (C1); Italian is considered a plus. /li /ul h3What we offer /h3 ul liCompetitive salary. /li liFlexible working hours and smart working. /li liOpportunity for career advancement. /li liFriendly, international and innovative work environment. /li liContinuous learning and development opportunities. /li /ul pCaracol is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p pJoin us in shaping the future of Additive Manufacturing! Apply today and be part of our success story. /p /p #J-18808-Ljbffr