Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in delivering a premium IT support service. This position is diverse and challenging. The overall goal is to ensure all support requests and incidents are handled promptly and professionally. You will need to be proactive, dealing with support queries via phone, email, face-to-face, and acting as an escalation point with third-party resolver groups for unresolved issues. Job Responsibilities Provide support that meets or exceeds customer expectations; Recommend products or services fitting customer needs; Identify, analyze, and repair product failures, and replace parts as needed; Maintain user account information, including rights, security, and groups; Resolve issues from Tiers 2 and 3, including onsite hardware/software problems, in cooperation with resolver groups; Support troubleshooting for all network devices; Coordinate with third-party vendors for hardware/software issues; Handle hardware/software issues requiring onsite break-fix support; Interface with hardware/software vendors and manufacturers for planning and troubleshooting; Install PCs, peripherals, and LAN equipment; Assist with security setup, file access, and administrative procedures during moves; Move workstations and telecommunications equipment as required; Order, receive, and deploy equipment and third-party services for IMACs; Install and test hardware and network setups, ensuring end-user acceptance; Document inventory and configuration changes; Provide AV and conference support using tools like Webex, Skype for Business, Zoom, etc. Job Requirements ITIL V3 Foundation Certification (recommended); Microsoft OS/Office certifications are a plus; Advanced MS Office 365 skills; Scripting or coding skills are advantageous; Ability to resolve basic hardware issues; Advanced user of iOS and Android; Basic networking skills; Knowledge of Active Directory and permissions; Minimum 5 years' onsite support experience or equivalent education and experience; Team player with analytical thinking; Positive personality with stress tolerance; Customer-oriented with good interpersonal skills; Adaptable to evolving technology environments and quick learner; Capable of managing daily responsibilities and deliverables; Relationship builder, comfortable with people, capable of building trust. What's next: We encourage you to apply today, as job postings may be removed at any time. For more information, contact us at recruitmentEMEA@stefanini.com. The above description outlines the general nature and level of work but is not an exhaustive list of duties and responsibilities. Diversity & Inclusion At Stefanini Group, we value diversity and equity across race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We believe in the importance of being authentic and inclusive. About us We are a Brazilian company with over 35 years of global IT service experience, present in 41 countries with 70 offices. We serve industries including financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. We offer career opportunities worldwide for passionate, customer-focused professionals. Learn more at www.stefanini.com and connect with us on LinkedIn, Facebook, and Instagram. J-18808-Ljbffr