Team Leader – Field Service Technicians (Biogas Sector)
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We are seeking an experienced Team Leader for Field Service Technicians in the biogas sector to manage and continuously improve our field service operations across Italy. This role combines hands‑on technical expertise with team leadership and operational responsibility. You will lead a team of 3-5 service technicians, ensure high‑quality service delivery, and actively support customers through maintenance, troubleshooting, and technical guidance.
Lead, organize, and develop a team of 3-5 field service technicians
Plan and coordinate field assignments, considering resource availability and priorities
Provide technical and administrative guidance, training, and continuous support
Drive ongoing improvement of service processes and team performance
Field Service Operations
Perform maintenance, repair, and installation work on mechanical and electrical components of biogas plants
Diagnose and resolve technical faults and ensure timely issue resolution
Handle customer complaints and warranty cases professionally and efficiently
Plan and coordinate your own travel and service assignments
Customer Support & Communication
Act as a key contact for customers, providing technical advice and operational guidance
Deliver on‑site and remote support to ensure smooth plant operation
Increase customer satisfaction through reliable, high‑quality, and timely service delivery
Conduct training sessions when required
Process Improvement & Reporting
Monitor and optimize service and maintenance processes to improve efficiency and productivity
Coordinate service activities closely with internal departments (e.g., service office)
Prepare service reports, documentation, and performance analyses
Contribute to continuous improvement initiatives within the service organization
Your profile
Qualifications & Experience:
Technical background in mechanical, electrical, or industrial engineering
Proven experience in field service, ideally in the biogas or renewable energy sector
Initial leadership experience or strong potential to lead a team
Excellent troubleshooting and problem‑solving skills
Hands‑on, structured, and solution‑oriented working style
Strong communication and customer relationship skills
Languages
Italian and English (good working proficiency)
German is a plus
Location & Travel
Travel requirement: approx. 50% on‑site at biogas plants across Italy
Our offer A responsible leadership role in a growing renewable energy sector A combination of technical work and team management
Opportunities to shape and improve service processes A collaborative and service‑oriented working environment
Your future of opportunities
Flexibility, reliability and continuity - the Thöni Group has been an independent and autonomous Tyrolean family business since it was founded in 1964. We rely on high‑performance and success‑oriented business areas that are geared to the needs of our customers in the form of individual solutions. About 900 employees work with enthusiasm on future‑proof and sustainable products for our international sales markets. xkiyazw
We feel committed to our employees, our business partners and customers as well as to the people in our immediate surroundings and the environment. Management of Thöni Holding GmbH