What you will do:
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
What you will bring:
Fluency in
Italian
Intermediate English
Familiarity with iOS and/or MacOS, or comparable technology, is preferred
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills
What We Offer:
Relocation support: Flights, accommodation & housing assistance, all at no cost to you
Competitive monthly salary + 2 extra salaries per year.
Health care
benefits
and numerous other
discounts
.
Full training by certified instructors on products and customer service techniques.
Professional growth and development opportunities.
Special events, community involvement, and social responsibility initiatives.
Free online Greek language courses.
State-of-the-art premises, providing a great working environment with relaxing break areas.