People & culture specialist (m/f/x)

Reporting to the People & Culture Manager, The People & Culture Specialist will focus on HR administration and assist in other HR topics talent acquisition to on/offboarding, talent management.. The role is central in managing end-to-end HR operations, — all with an unwavering commitment to our luxury standards and guest service excellence.

• Manage and maintain all HR records and personnel files (digital and physical).
• Administer the full employee lifecycle documentation, from offer letters and onboarding paperwork to contract amendments and offboarding records.
• Support the onboarding process by preparing new hire packets, coordinating first‑day logistics, and ensuring all initial paperwork is complete.
• Conduct HR briefing to new employees to make them aware of our P&C programs (ALL Heartists, EoE, etc) and internal procedures.
• Assist with compliance checks, ensuring all administrative practices adhere to Italian labor laws and internal guidelines.
• Manage staff extra/on call requests.

• Monitor and maintain accurate records of employee holidays, sick leave, permits, and other absences.
• Ensure employees plan and utilize their annual holiday and permit entitlements within the year.
• Proactively follow up with staff and managers to track leave balances and avoid unused accruals.
• Liaise with HR Admin team to ensure accurate leave tracking.

• Participate and coodinate full life‑cycle recruitment process for hotel positions. Use and master the Application Tracking System (Smartrecruiter) and the follow up tracking files, as well as ensure GDPR compliancy.
• Organize training sessions collaborating with the L&D teams, external providers, and Arsenale HSE team;
  provide administrative support for performance management cycles.
• Foster employee retention, wellbeing initiatives and internal communications about these initiatives.

• Master’s degree in Human Resources or related field.
• At least two years in a HR role within luxury hospitality.
• Good knowledge of HR administration.
• Excellent interpersonal and communication skills.
• Fluent in Italian and English.
• Proficiency with HR systems and tools and MS Office.

• A competitive package
• Staff Cantine
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
• Learning &development: Opportunity to develop your talent and grow within your property and across the world!
• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.