OverviewCandidarsi per questo ruolo è facile. Scorra verso il basso e faccia clic su "Candidati" per essere preso/a in considerazione per questa posizione.Build a Better World. Urbanization and continuous global economic growth create a steady need for homes, office buildings, roads and ports. This drives the demand for cement, which has an energy-intensive process that accounts for 7% of global CO2 emissions. For more than 140 years, we have been pioneering solutions for the Cement industry by providing technologies, products and services that save energy, reduce emissions and maximize productivity. Our Cement strategy is GREEN26 and focuses on efficient production and decarbonisation across the industry.About The RoleAs a Customer Service Representative, you will be based in our office in Presezzo (BG) Italy near the spare parts warehouse, working with the team to ensure fast and accurate dispatch of spare parts to global customers. You will manage customer inquiries, orders and provide real-time updates on parts availability and delivery status.Your ResponsibilitiesOrder Management: Process spare parts orders accurately and efficiently using the ERP systemQuotation Handling: Prepare and follow up on price quotations, ensuring competitive lead times and availability.Liaising with Warehouse: Coordinate with the warehouse team in Presezzo to monitor stock levels and prioritize urgent shipments.Invoicing & Documentation: Manage the billing process and ensure all export/shipping documentation is correct for international deliveries.Back-order Monitoring: Proactively update customers on delayed items and provide estimated arrival times.Complaint Resolution: Handle returns (RMAs) and shipping discrepancies, working to resolve issues quickly.What You BringExperience: Proven experience in customer service or sales support, preferably within a technical or manufacturing environment (spare parts, automotive, or machinery).Language Skills: Proficiency in English and Spani