Since the foundation in 1934, Fedeli has embodied the essence of Italian craftsmanship and silent luxury. As a heritage Made in Italy cashmere knitwear brand, Fedeli merges refined manufacturing with the finest quality yarns. Today the expertise has extended to swimwear, outerwear, accessories and seasonal essentials, offering a total look collection both for men and women.
In 2023 Prada and Zegna joined forces and invested in Fedeli; an agreement with the aim to expand horizons and continue to develop “Italian Excellence” together. In Fedeli diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.
Fedeli is looking for a passionate Client Advisor to join our corner in Rinascente Milano, for a fixed-term position.
The candidate we are searching for will work as “Fedeli ambassador”, able to convey the brand’s philosophy and values. He/she will be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into Fedeli world.
Key Responsibilities
* Welcome and serve the customer providing an excellent Fedeli experience
* Deliver an exceptional and tailored service to each client, ensuring a memorable in-store experience that reflects Fedeli’s philosophy.
* Build and maintain strong client relationships through consistent follow-up and CRM engagement
* Support daily operations, including stock management, merchandising, and upkeep of store standards
* Contribute to the achievement of sales targets through a strong understanding of product, storytelling, and customer needs
* Uphold the brand’s values of sustainability, inclusion, and refined Italian style in every interaction
Profile
* 2-3 years of experience in premium or luxury retail, ideally in both menswear and womenswear
* Strong attitude for clienteling, CRM, and delivering a personalized shopping experience
* Passion for quality, design, and long-lasting fashion
* Excellent communication skills, with a customer-focused and team-oriented mindset
* Enthusiastic, proactive, and eager to contribute to a growing and evolving brand environment
* Fluent spoken English expected. Other languages desirable
Start period
March 2026