Reporting to the President of Region Europe‑CIS, the Managing Director Italy is the Ambassador of the Maison on the Italian Market and plays a pivotal role in representing the Maison towards team members, the Group, Clients, Media & Press, and is responsible for the market’s development. She/he holds a strategic position and is a point of reference for VCA International, Richemont & the local teams.
Key Responsibilities
Maison Ambassador & Client development
* Act as the Maison’s public face and support brand development across Italy
* Build and maintain a strong and high‑end network (clients, media, cultural institutions, business communities…)
* Understand market clients’ specificities and CRM levers
* Anchor sustainable local client development, especially HJ clients by defining an adequate strategy (CRM, after sales, e‑business, etc.) and guaranteeing clients services & satisfaction excellence
* Engage actively in social and cultural circles to reinforce the Maison’s positioning and visibility
* Identify and nurture strategic partnerships for the Maison and L’Ecole
Operational and Business Management In Alignment With The Maison Strategy And Priorities
* Participate in Europe Exco to discuss local challenges, budget planning, priorities & strategies
* Lead the yearly plan and budget process (Sales targets, A&P, Capex, FTEs)
* Monitor budgets, Boutiques performance and P&L
* Ensure compliance with Group and Maison guidelines and local regulations
* Lead execution of market initiatives and development roadmap
* Align local operations with strategic objectives and retail standards
People Management & Culture Development
* Attract, develop and retain team members by promoting a positive working environment, fostering collaboration and proximity
* Manage, coach & develop team members as an inspiring leader, helping them to succeed in their roles & grow throughout their professional journey
* Promote a learning and high‑performing culture across all teams
* Ensure strong governance and communication across all levels of the Market
* Anticipate organization changes to align with business trends and evolution
* Ensure proper communication, information flow across the teams and the Market
Profile
* Solid understanding of the High Jewelry universe, client expectations and service excellence
* Proven leadership and commercial skills
* 360° vision and strategic mindset to anticipate and identify opportunities
* Strong interpersonal and communication skills. Recognized as an inspiring Manager
* Excellent networking and partnership‑building capabilities
* Fluent in English. Italian is a plus
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