Ph3Overview /h3pJoin to apply for the Customer Care Team Leader role at Danfoss. Danfoss Power Solutions is looking for a Customer Care Team Leader to lead the Customer Service team and establish strong, profitable relationships with industrial customers, structured OEMs, and partners across the EMEA region. You will take personal responsibility for ensuring that all customer requirements and needs are fully met while aligning with the company’s vision and mission. As an inspiring leader, you will act as a bridge between team members, industrial customers, and management, fostering collaboration, driving service excellence, and supporting the growth and development of your team. /ph3What You’ll Be Doing /h3ulliLead and support the Customer Service team in managing orders, inquiries, and related activities for industrial customers, structured OEMs, and partners, ensuring all requirements are fully met. /liliCollaborate with Sales, Logistics, Fulfillment, and Warehouse teams to ensure seamless delivery of customer expectations across the EMEA region. /liliAct as a bridge between team members, industrial customers, and management, ensuring team goals are aligned and achieved. /liliHandle direct interactions with industrial customers, structured OEMs, and partners, addressing questions about Danfoss Power Solutions’ products, services, and order tracking. /liliApply Danfoss standard operating procedures while maintaining flexibility to keep the customer at the center of all activities. /liliInspire and coach team members to drive service excellence, continuous improvement, and a customer-focused culture. /li /ulh3What We’re Looking For /h3ulliEducational background in Administration, Economics, or a related field of study. /liliProven experience in similar roles within complex international and matrix organizations, leading teams either directly or functionally. /liliStrong knowledge of SAP (SD / MM) or similar ERP systems; experience with Salesforce is a plus. /liliProficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.). /liliHigh attention to detail, proactivity, and ability to multitask with strong interpersonal, organizational, and problem-solving skills. /liliDemonstrated commitment to customer service excellence. /liliPositive attitude towards changes in procedures, systems, and processes, embracing them and promoting adoption within the organization. /liliStrong command of Italian and English (written and spoken). Knowledge of German is a plus. /li /ulh3Ready to Make a Difference? /h3pIf this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us. /ppAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category. /ph3Details /h3ulliSeniority level : Mid-Senior level /liliEmployment type : Full-time /liliJob function : Information Technology /liliIndustries : Industrial Machinery Manufacturing /li /ulpJ-18808-Ljbffr /p /p #J-18808-Ljbffr