About the Role Qvantel Customer Operations in Europe region is looking for a Junior Operation specialist to join an established customer program team in
Rome.
This role is ideal for a motivated individual
whose presence is required monthly at our office in Rome
with a higher education degree and 1–2 years of professional experience, and who is eager to grow in operations. You will work closely with senior professionals cross-functional teams and side by side with the customer to support platform stability and help in quick incidents resolution.
Key Responsibilities • Lead planning, coordinating, and monitoring hotfixes process. Incidents/problems triage and root cause investigation before escalation to L3 • Ensure incidents/problems resolution within the SLA. • Collaborate with internal and customer stakeholders to ensure effective communication and alignment in case on major incidents. • Alignment meetings with customer to discuss priority, agree resolution plan and explain fixes/changes impacts on the system.
Qualifications • Degree in engineering or informatics. • 1–2 years of working experience as incident/defect manager or testing activities in the IT industry is considered an advantage. • Strong communication and interpersonal skills • Strong logical thinking and organizational abilities Troubleshooting and analysis • Proactive and learning-oriented mindset. • Fluency in English (written and spoken) is mandatory. *Fluency in Italian (written and spoken) is mandatory. Troubleshooting and análisis for software Mobile Telco experience is desired
What We Offer • The opportunity to work in a collaborative environment with a strong, experienced team. • Exposure to cutting-edge IT projects and global stakeholders. • Professional growth and learning opportunities with mentoring