LocationSe i requisiti e l'esperienza richiesti per questo lavoro corrispondono alle sue competenze, la preghiamo di candidarsi tempestivamente.80% onsite in our local Fulfillment center (Ctra. Madrid-Barcelona km, 34.400 28805, Alcalá de Henares, Spain)Role DescriptionThe Operations Support Manager is an individual contributor responsible for developing and supporting partner fulfillment centers to ensure they meet performance standards. The role oversees new startup functions including project management, systems training, and equipment setup, building strong partnerships with 3PL partner sites by understanding their unique needs and facilitating success through ShipBob’s dashboard and suite of services. This position reports to the Senior Operations Support Manager and the Regional Director, Fulfillment Ops.What you will doSupporting our 3PLsTraining: Coach and guide partners to success defined by our metrics on the ShipBob Scorecard.Set up tailored training sessions for stakeholders based on merchant needs and dashboard configuration.Reinforce training materials on an ongoing basis to encourage self‑service and seamless interaction with the dashboard.Troubleshoot: Find and Course‑CorrectSupport relationships to handle queries, requests, and onboarding issues.Inspire partner use of key features and tools.Bridge partner objectives with ShipBob capabilities to maximize use of operational WMS and SOPs.Ensure quality closure of internal tickets through proper root‑cause analysis and resolution.Supporting the execution of Best‑in‑Class operationsTimely and accurate inbound operations.Provide detailed feedback to merchants when expectations misalign.Ensure VAS operations are completed accurately and queries resolved quickly.Coordinate transport with freight partners when needed.Develop efficient kitting solutions as demand grows.Support CI and efficiency initiatives.Coordinate resources and support with ShipBob stakeholders.Supporting our MerchantsDeliver