SERVICE TECHNICIAN
Permanent, full-time position
Hands-on role supporting advanced industrial 3D printing systems
Suitable for both early-career and experienced technical professionals
Up to 30% travel
You will join a well-established additive manufacturing company that designs and supports high-precision industrial 3D printing systems used by customers internationally. As a Post-Sales Technician / After-Sales Engineer, you will support customers once systems are installed, providing remote and on-site technical assistance across hardware, electronics and software. You will be a key point of contact for troubleshooting, machine start-up and customer training, helping customers get consistent and dependable results from their equipment.
For junior profiles, this role offers structured exposure to complex hardware, electronics, software and customer environments, with the opportunity to build deep expertise in industrial 3D printing.
For experienced engineers, it offers autonomy, technical ownership, international customer engagement and the chance to influence service quality and diagnostic processes.
Provide remote and on-site technical support to customers
Diagnose and resolve issues across electronics, hardware, software and system performance
Act as a first point of contact for customer technical queries via phone, email and digital channels
Support machine installation, commissioning, start-up and customer training
Accurately document cases and actions using a CRM system
Collaborate closely with internal engineering and service teams to resolve complex issues
Travel to customer sites in Italy and internationally when required
Contribute to the continuous improvement of diagnostic tools, processes and customer experience
Experience in technical support, field service, commissioning or troubleshooting
Confidence working with hardware and software systems
Ability to read electrical schematics and mechanical exploded drawings
Willingness to travel when required
Organised, precise and quality-driven in your work
Diploma or Degree in Mechanics, Mechatronics, Electronics or a related technical discipline
Italian and English, spoken and written