Specialista Supporto Tecnico Clienti Avanzato09100 Cagliari / Remota Placements24We are looking for an energetic and competent Advanced Technical Support Specialist to join our virtual team. This position focuses on assisting customers with complex issues related to our products and services, working fully from remote.Responsibilities:Provide second- and third-level technical support to customers via phone, email and chat.Diagnose and resolve complex technical problems and handle escalation of tickets and bug reports.Accurately document all customer interactions and solutions provided.Collaborate with development and engineering teams to identify and resolve system bugs.Create and update knowledge‐base articles and FAQs for customers and support staff.Qualifications:High‐school diploma with a technical focus or a degree in Computer Science, Engineering or related field.Previous experience in technical support or customer service roles.Excellent knowledge of operating systems (Windows, macOS, Linux), networks and common hardware.Strong diagnostic and troubleshooting skills for software and hardware issues.Excellent written and verbal communication skills in Italian; English is a plus.Patience, empathy and the ability to manage stressful situations with customers.Strong problem‐solving and analytical thinking skills.Specialista Supporto Tecnico Remoto – Settore IT09123 Cagliari / Remota Placements24We seek a remote Technical Support Specialist with a passion for IT and customer assistance.Responsibilities:Provide first‐ and second‐level technical support via phone, email, and chat.Diagnose and resolve hardware, software, network, and application issues.Guide users step‐by‐step through problem‐solving procedures.Accurately record all interventions in the ticketing system.Escalate complex problems to specialized technical teams.Qualifications:High‐school diploma, preferably with a technical or IT focus, or equivalent experience.At least 2 years of experience in an IT support or help‐desk role.Excellent knowledge of Windows, macOS, and familiarity with Linux environments.Proficiency in troubleshooting PC hardware, printers and mobile devices.Familiarity with network diagnostics (TCP/IP, DNS, DHCP) and Wi‐Fi connectivity.Basic knowledge of major software packages (Microsoft Office, Google Workspace).Excellent verbal and written communication skills.Ability to explain complex technical concepts in simple terms.Customer‐oriented mindset and desire to help.Ability to work independently and manage time in a remote setting.English language knowledge is a plus.Specialista Customer Service & Support – Supporto Tecnico Remoto09124 Cagliari / Remota Placements24We are looking for an enthusiastic and competent Customer Service & Support Specialist to join our Cagliari team.Responsibilities:Respond to customer requests promptly, courteously and effectively via phone, email and live chat.Provide first‐level technical support for common issues related to our products/services.Guide customers through usage, configuration and troubleshooting procedures.Record all interactions and solutions in CRM or ticketing systems.Escalate complex issues to second‐level support or other departments.Gather customer feedback to identify improvement areas.Contribute to creating and updating knowledge base, FAQ, and user guides.Maintain a positive and professional attitude in all customer interactions.Collaborate with colleagues to share knowledge and best practices.Achieve and exceed performance targets related to customer satisfaction and response times.Essential Qualifications:High‐school diploma; degree or technical course is a plus.Previous experience in customer service, technical support or client assistance.Excellent written and verbal communication skills in Italian.Patience, empathy and strong customer orientation.Active listening and rapid, effective problem‐solving.Proficiency with computers, basic software (Office) and digital communication tools.Quick learning of new product and service information.Teamwork mindset and adherence to company procedures.Good English language knowledge is appreciated.Flexible hours to cover evening and weekend shifts as required.Specialista Supporto Clienti Tecnico09100 Cagliari / Remota Placements24Posted: OggiOur client, a leading technology company, seeks a Technical Customer Support Specialist for a primarily remote role with occasional office access in Cagliari, Sardinia.Responsibilities:Provide first‐ and second‐level technical support to customers via phone, email, and chat.Diagnose and resolve hardware and software issues effectively.Guide customers through troubleshooting, configuration, and product use.Document all customer interactions and solutions in the CRM system.Escalate complex problems to higher‐level support teams.Create and update knowledge‐base articles and FAQs.Collaborate with product and engineering teams to report bugs and suggest improvements.Ensure high customer satisfaction through clear, empathetic, and professional communication.Monitor support performance and contribute to SLA goal attainment.Participate actively in training sessions for product and technology updates.Identify recurring problem patterns and propose proactive solutions.Handle customer requests promptly, respecting established priorities.Qualifications:Previous experience in a technical customer support or technical assistance role.Solid knowledge of operating systems (Windows, macOS, Linux) and common hardware/software issues.Excellent problem‐solving, diagnostic and troubleshooting abilities.Strong written and verbal communication skills with a patient and empathetic tone.Familiarity with CRM and ticketing systems.Ability to work independently and manage time effectively in a remote environment.Good understanding of English, written and spoken.Team collaboration mindset.Passion for technology and eagerness to learn.Degree or technical diploma is a plus.Flexibility to handle support requests at varying times if necessary.#J-18808-Ljbffr