General services specialist

Job Location: Reggello - Via Europa, 8

About us

The Mall Simon Luxury Outlets is a brand whose core business is the operation of exclusive outlet villages dedicated solely to luxury brands. Currently operating two luxury outlet villages in Italy—The Mall Firenze and The Mall Sanremo—the brand continues to develop its business from a multichannel and international perspective. Its mission is to offer guests exclusive experiences that best enhance the value of the time they spend in our villages and their shopping journeys. Thanks to an ever‐expanding network of collaborations with leading players in luxury hospitality and entertainment worldwide, our malls have become destinations for millions of high‐profile guests from overseas as well as from local markets. Every day, we work with a deep passion to provide our tenants with the most exclusive luxury environment and services, maximizing the value of their off‐price sales.

Your opportunity

The Mall Simon Luxury Outlets is currently seeking a new General Services Specialist, based at The Mall Firenze. Reporting to the GS Coordinator, you will support and coordinate maintenance and facility activities across the mall property. This role offers the opportunity to operate under supervision while progressively gaining autonomy, contributing to the efficiency and smooth operation of our Mall in Italy. This is an exciting opportunity to build a new career in our Mall, with a strong service mindset, problem‐solving attitude, and a passion for continuous learning.

How you will contribute

• Supporting the punctual maintenance and efficiency of The Mall Firenze's structures, systems, and services, preventing breakdowns of facilities, machinery, and equipment.
• Acting as the on‐site point of contact for technical systems, including CCTV, network, switchboard, Wi‐Fi, and related issues.
• Coordinating and interfacing with suppliers, tenants, technical consultants, and third parties on facility management and general services topics, ensuring effective support and management of urgencies and emergencies.
• Supporting planned and reactive maintenance activities, serving as point of contact for external suppliers and internal teams, ensuring efficiency and compliance with timelines and schedules.
• Coordinating extraordinary and emergency maintenance interventions related to critical equipment and building issues, minimizing impact on store operations.
• Supporting the Facility Management team in the execution of ongoing projects and activities (e.g. moves, repairs, maintenance works), ensuring timely and efficient delivery.
• Organizing and conducting regular site visits, audits, and inspections to ensure maintenance standards are met and required interventions are identified.
• Providing administrative support for facility management activities, including data entry and documentation (e.g. POs, DUVRI, contracts).

Who you are

• A specialist in electronic, structural, or infrastructural management with at least a former working experience in these fields.
• You have a High School/Bachelor's degree as a surveyor (geometra), engineer or similar.
• You are a motivated, reliable, organized, and autonomous person, with great attention to detail.
• You are a flexible team player with excellent interpersonal and communication skills, able to work in a fast‐paced and dynamic environment.
• You are a proactive and discreet person, with high ethical standards and integrity.
• You are proficient in MS Office suite.
• You are fluent in Italian with a good command of English, both spoken and written.
• If you belong to legally protected categories (L. 68/99) your application is more than welcomed.

Why work with us?

This is an excellent opportunity to join The Mall Simon Luxury Outlets at a time of extraordinary growth, make a meaningful personal contribution, and become part of a thriving team within a luxury fashion environment that offers endless opportunities to learn and grow. Talent development is a core managerial principle at The Mall Simon Luxury Outlets, and we are committed to identifying and nurturing new talents. Our shared vision encourages initiative and supports every employee in reaching their full potential in a stimulating and rewarding workplace.

The Mall Simon Luxury Outlets is committed to building a diverse workforce. We believe that diversity in all its forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. It creates opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a constantly changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of background.

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