Positive attitude and initiative in solving problems and challenges; Advanced understanding of assistance tools, techniques, and how technology is used to deliver services; Advanced skills in diagnosing technical problems related to end-user hardware, software, and network devices; Advanced experience and working knowledge with the Microsoft 365 and Azure Platform, including Security, Compliance, Endpoint Manager, Exchange, SharePoint, Teams, PowerShell; Knowledge of Oracle database, Microsoft SQL Developer, SQL Server; The ability to keep up and adapt in the fast-paced IT field; Experience in providing assistance through remote tools; Experience in handling and solving service tickets; Professional IT certifications such as Microsoft MCP, CCNA, MCSA, MCSE, ITSM are advantageous; Administration of email user accounts (creating and configuring email accounts on the Microsoft portal); Experience in maintenance and configuration of Windows servers; Knowledge of video system monitoring; Experience with Cpanel and domain administration; Experience with virtual media backup solutions; Network knowledge : cabling, connection equipment, configuration and management of network equipment such as VLAN, DNS, DHCP, VPN, NAT, IPSec, Firewall; experience with CISCO and Fortigate equipment; Knowledge of hardware and software installation, PC operation and administration, Windows, Windows Server, Active Directory, DHCP, Group Policy Management, VMWare, Hyper-V; Modern programming languages Power BI and Qlik are advantageous. Responsible for compliance with provisions regarding the protection of personal data of natural persons; Responsible for the proper functioning of the video surveillance system at the company headquarters; Ensures and is responsible for the protection and physical security of the data in the company’s IT system; Follows standard operating procedures (SOP) for periodic / daily / weekly tasks; Contributes effectively to innovative change processes; Identifies new IT system requirements, establishes disciplined project management for new installed systems; Assists all functions to improve their efficiency by implementing new software / hardware solutions, improves hardware systems, and provides training and support to users (Office applications, data management, ERP systems, etc.). The experience : Minimum 3 years of work experience in a similar position; Higher technical studies. J-18808-Ljbffr J-18808-Ljbffr