Bulgari Italia is searching for a Client Advisor within its store based in Rome - Fiumicino.
Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.
Accountabilities
Sales and Services
* Maximize sales opportunity deriving from any entrance in store
* Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events
* Contribute to the KPIs achievement
* Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints)
* Handle sales process as per delivery standards (from Welcome to Packaging)
CRM
* Enrich CRM data base with clients granting KPIs quality in data collection
* Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities
* Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)
Other Activities
* Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.)
* Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines
* Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored
Qualifications/Professional Capabilities
* Experience in luxury retail sales
* Knowledge of luxury competitive environment
* Passion for the brand
* Good computer skills (MS Office)
* Fluency in English
* Chinese is a plus
Personal Competencies
* Excellent selling skills
* Strong Interpersonal skills and outstanding customer orientation
* Entrepreneurship
* Strong networking attitude
* Business awareness
* Teamwork