Location: Remote
Salary: Up to €140k per annum + OTE
About the Role
We are seeking a skilled Technical Account Manager to support and grow enterprise customers across Italy.
This is a post-sales role ideal for someone who enjoys being at the heart of technical problem-solving, customer success, and long-term partnership building.
You will be the trusted technical advisor helping customers onboard, adopt, and maximise the value of our platform.
* Own the post-sales technical relationship with enterprise customers across your territory
* Drive onboarding, deployment, adoption, and ongoing technical support
* Deliver hands-on product expertise, security guidance, and technical best practices
* Collaborate with internal teams including Product, Engineering, and Sales to support customer goals
* Run regular health checks, technical reviews, and advocate for customer needs internally
* Ensure smooth renewals and contribute to long-term customer success
Key Responsibilities
As a Technical Account Manager, you will be responsible for:
* Managing post-sales technical relationships with enterprise customers
* Driving onboarding, deployment, and adoption of our platform
* Providing hands-on product expertise, security guidance, and technical best practices
* Collaborating with internal teams to support customer goals
* Running regular health checks and technical reviews
* Ensuring smooth renewals and contributing to long-term customer success
Success in this role means building trusted relationships with stakeholders and guiding them through full adoption and optimisation of our platform.
Your support will directly impact customer retention, renewals, and long-term satisfaction.
What We're Looking For
* 3+ years' experience in a technical, customer-facing role (TAM, CSM, Solutions Architect, etc.)
* Strong technical background, ideally in cybersecurity, networking, or cloud environments
* Proven success working with enterprise clients in post-sales lifecycle management
* Fluent in Italian and English, with strong communication and interpersonal skills
* A proactive, problem-solving mindset with the ability to manage multiple technical stakeholders
* Based in Italy, with the flexibility to travel to customer sites when required