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Job Description
Shape the Future of Payments with Nexi in 2025
Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.
Why This Role Is Right for You
You will join our International Service Delivery Team in Milano – Corso Sempione, where your main responsibility is to support international Banks in Europe. Your primary responsibility is to ensure Nexi delivers what has been contractually agreed upon and to be overall operationally responsible for the assigned clients. You will be part of an ambitious Service Delivery team, located across five countries in Europe, where strong communication skills, teamwork, and curiosity are key!
About Your Future Role
In this position, you will:
* Be operationally responsible for the day-to-day relationship with international Banks
* Act as the primary customer-facing representative
* Participate in a team with clearly defined roles and responsibilities
* Chair and schedule customer operational meetings
* Maintain customer documentation
* Ensure fulfillment and delivery of SLAs
* Manage SLA reporting
* Support the invoicing process
* Handle customer complaints alongside the Key Account Manager
* Address boundary issues related to existing SLAs (e.g., what is included/not included in the service)
* Execute internal projects to improve collaboration and customer experience
* Handle customer service requests and change requests, including creating business cases, obtaining customer approval, follow-up, and invoicing
* Arrange and conduct meetings with internal teams to focus on backlog issues such as Incidents, Problems, Changes, and service requests
What Makes You a Great Fit
We’re looking for someone eager to make a difference. Here’s what we value:
Essential Qualifications
* Teamwork and collaboration skills
* Excellent communication and organizational skills
* Strong collaboration skills with customers, vendors, and internal teams
* Problem-solving attitude with adaptability
* Ability to multitask and prioritize quickly
* Over 3 years of experience with ITSM and ITIL in a customer-facing role
* Strong English communication skills
Bonus Skills
* Experience as a Service Delivery Manager or Project Manager in the Payment, Telco, or Outsourcing industries
* Leadership skills for orchestrating delivery teams
* ITIL certification (foundation or higher)
* Background in project, service, or incident management
Even if you don’t meet every requirement, your potential and willingness to learn could set you apart.
What’s in it for You?
* Competitive salary and benefits
* Latest technology tools for your work
* International team collaboration across Europe
* Structured training and career development through PayTech University
Discover Life at Nexi
Join an international team of over 10,000 people across 25 countries, united by innovation and ambition. Learn more on our Life at Nexi page.
Diversity and Inclusion at Nexi
We are proud to be an equal opportunity employer, embracing differences to create a thriving future for everyone.
Your Next Step Starts Here
If this excites you, submit your application today and help us shape the future of digital payments!
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