Job Summary We are now looking for a Service Delivery Quality Manager South Europe who will lead the quality delivery of Customer Services Operations team, in South Europe, by implementing CI (TPM) through data driven decision making and lessons learned processes. You will report to the Director Service Support & Delivery Quality for EMEA. The position is permanent and based in Rubiera, Italy. You will travel up to 20% of your time. What you will do As a Service Delivery Quality Manager South Europe, you will lead services quality continuous improvement of CSO delivered activities, through data driven approach, e.g.: actions plan, root cause analysis, lessons learned and best practices to replicate success. Main responsibilities Drive field force standardization on evaluation and implementation of delivered services (e.g. 6 steps, first time right, PSM approach, Maintenance Work Order to Feedback, Performance after MRK/SK installation, training, vertical start up after maintenance and equipment installation up to performance validation, Parts and WCM delivery, etc.) to maximize Quality, Productivity and customer positive experience. Provide improvement recommendations to CSO field force related to Tetra Pak installed base performance at key customers under service agreements, contributing to the overall services results and customer experience. Follow up on CX for Services and additional customer feedback data, (e.g. Issue Resolution, maintenance, Installations, etc.) that will help translate customer needs into quality standards that will support raise the overall quality. Drive the Quality maturity development and transformation among CSO stakeholders, including Service Delivery Engineer and Flex Zone. Lead customized initiatives at key customers that will have an impact on quality of services. (e.g. Execution assessments, customized services quality evaluation, etc). Profile description We believe you have: Bachelor's or master's degree in engineering/quality or equivalent5 years' experience in Quality Management (focus on PSM) and Project Management on Tetra Pak products and services Knowledge & experience in Change Management, Project Management, Collaboration, quality methodologies and tools. Proficiency in Italian and English (both written and spoken)Knowledge in Greek is an added value. We are looking for a results‐oriented professional who can drive actions to improve quality maturity and lead continuous improvement initiatives. The role involves active participation in Quality Governance and close follow‐up on the deployment of the quality plan. You will be responsible for deploying group quality methodologies and tools, such as PSM and WCM, and for leading or supporting issue‐resolution activities to ensure sustainable quality performance. We offer Variety of exciting challenges with ample room for development and training in a truly global landscape Great opportunities for building your own area of competence and expertise within the team Equal opportunity employment experience that values difference and diversity Market competitive compensation and benefits with flexible working arrangements Apply now!If you are inspired to share our responsibility of protecting food and protecting the planet, apply with CV in English through our careers page on https://jobs.tetrapak.com/. Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide. We are committed to building an inclusive workplace and welcome applications from all individuals, regardless of background, identity or personal characteristics. If you require a reasonable accommodation to complete an application, participate in an interview, undergo an assessment, or engage in any part of the selection process, please complete this request form: https://forms.office.com/e/n9kc1y6u Pf. Our Careers site has a dedicated page to DEI: https://www.tetrapak.com/about/diversity-equity-inclusion. This job posting expires on 2026.05.05#J-18808-Ljbffr