Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.
A chic and relaxed luxury.To see the current collection:
Purpose of the role:
The role of Assistant Manager is an essential part of the store function.Connecting and engaging with the Zadig&Voltaire; customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success.We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.You are a role model in everything you do and you share your knowledge and skills with your colleagues.The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.You will support the store manager in building a store environment that nurtures creativity and employees development.Expectations of the role :
Selling skills:
Be a brand ambassador and embrace the brand Selling CeremonyLead your team by exampleDrive sales:
you coach your team in delivering exceptional and personalised customer experienceLead your team towards success through training & coaching in order to exceed the store objectives and KPIsYou are constantly present on the shop floor and fully available to look after customers needsBe able to build customer loyalty, understand customer relationship managementBe able to communicate efficiently and effectivelyBe knowledgeable of the collection and the brand iconic piecesLeader skills:
Be a brand ambassador and embrace the brand Selling CeremonyInspire the team and lead by exampleSupport the development of the team and store KPIsBe proactive in developing your team skills and brand/product knowledgeEnsure you adhere to all organisational aspects to ensure your team works in conditions enabling successBe approachable and a great communicator who can ensure business runs smoothlyOperations :
Drive sales:
Fully proficient on operating till system, payments and fraudulent transactionsFollow company policy and proceduresManage the opening and closing procedures for your store and ensure luxurious store environment and standardsFully proficient with all operational aspects and procedures, and proactive to learn new processesManage the loss prevention procedure, perform regular inventories and communicate any discrepanciesHave an awareness of the loss prevention procedures in store and communicate these to the teamPay attention to the security of the team and customers, by respecting health & safety guidelinesMaintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers...)Manage the needs of customer including exchanges, credit notesOffer each customer the opportunity to be on the mailing listMaintain the replenishment of bags, boxes etcFollow up stock transfers between stores and manage the faulty items procedure with the support from the managerAnswer calls promptly and efficiently, with a pleasant and welcoming mannerExecute the loss prevention procedure and conducts regular inventoriesCommercial & Merchandising :
Be commercial in everything you do !Manage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelinesManage the VM guidelines implementation and train your team on all VM aspects & standardsKnow how to adapt the VM guides to the space.Ensure the shop floor and the windows standards are impeccably maintainedKnow, use and communicate the VM tools and guidelines to the team.Human resources :
Support the recruitment for the store with the managerTrain and develop the team with a development plan that emphasizes their skillsFollow the training progress of the new employeesIdentify the team members with growth potential and set up plans to develop their skillsCoach and motivate your team by giving them skill targets to achieveCreate a positive and inclusive work atmosphere, motivate and recognize achievements within the teamRequired knowledge & skills :
Demonstrate strong leadership skills and passion for people developmentBe a quick learner and good listenerYou must have excellent communication & organisation skillsUnderstands how to deliver and coach luxurious customer experienceUnderstand the business KPIsShow passion about the luxury retail and interest in fashion and retail market trendsRequired qualities :
Leads by example in all occasionsDetails focused!Problem solver! Adapt to new situation, be proactive!Great people skills, excellent team work skills, be enthusiastic, dynamic!Excellent team work skillsPositive and proactive attitude and knowledge of motivating a teamSense of the responsibilities and of the priorities of the storeBe eager to learn, develop yourself and others.We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.