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Experteer Overview
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In this role you will provide critical application support and development for a key Milan-based client, ensuring stability and rapid incident resolution. You will serve as a trusted technical advisor to client stakeholders, collaborating with Numia teams to maintain service continuity. You will diagnose defects, support deployments, and drive continuous improvement of support processes. This position offers impact on a high-revenue client within a global payments leader and involves Italian and English communication and occasional out-of-hours work.
Retribuzione / Benefits
Provide application development and production support for Numia-owned systems and integrations
Act as first-line advisor for application incidents, analysis, and resolution during Italian business hours
Participate in out-of-hours (OOH) support for critical production issues as required
Diagnose and resolve application defects, performance issues, and integration failures
Perform root cause analysis (RCA) and implement corrective and preventive actions
Collaborate closely with Numia stakeholders, internal development teams, and infrastructure partners
Support deployments, patches, and minor enhancements to ensure platform stability
Ensure incidents and changes are managed in line with agreed SLAs and governance processes
Maintain accurate technical documentation and incident records
Contribute to continuous improvement of support processes and application resilience
Responsabilità
Strong working knowledge of credit/debit card lifecycle, transactions, authorisations, clearing, settlement, and billing
Hands‑on experience with mainframe technologies, including: CICS (online transaction processing), DB2 (data access and analysis)
Ability xjrgpwk to analyse and troubleshoot issues using mainframe utilities and tools, including Eazytrieve
Experience supporting API‑based integrations between distributed systems and mainframe applications
Solid understanding of production support, incident triage, root‑cause analysis, and escalation in a 247 environment
Experience working directly with client‑facing payment systems, responding to time‑critical and business‑impacting incidents
Fluent Italian and English (spoken and written)
Willingness to participate in out‑of‑hours (OOH) support as part of a support rota
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