PpbMain Missions /bbr/Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them.
The WFJ Advisor will work with a team spirit alongside a diverse sales-team and report to the Deputy Manager WFJ.
/p h3Context Environment /h3 pAs the most precious expression of CHANEL's empowering vision of luxury, Watches Fine Jewellery (WFJ) create legacy relationships between the product, employee and client.
To be a CHANEL Watches Fine Jewellery Advisor is to embody the Brand style and values, acting as an ambassador for CHANEL WFJ's iconic spirit and raising the awareness, desirability, and esteem of CHANEL's iconic WFJ collections.
/p pResponsible for conveying the allure of CHANEL's WFJ creations to clients via the human interaction that is at the heart of CHANEL's client experience, WFJ Advisors combine strong technical product knowledge with intuitive client sensitivity and a deep understanding of the history and vision of the House.
Connecting with clients to create a unique and memorable experience forms the basis of solid and lasting relationships that engender brand loyalty and trust, as both the WFJ Advisor and client journey together into the world of CHANEL Watches Fine Jewellery, a journey that celebrates a shared passion for the products and history of the House.
/p pYou are the human manifestation of the Boutique experience, taking clients on a unique and memorable journey into the world of CHANEL WFJ.
/p h3Responsibilities /h3 ul liBe immaculately groomed and ready to greet clients warmly and with kindness, poised to embark on a personalized journey within the Boutique.
/li liOffer the ultimate client experience in a trustworthy and authentic manner.
/li liTailor the journey to each client, offering special care to local clients.
/li liPresent and sell any line of products.
/li liPropose the services made available by CHANEL.
/li liIdentify prospective clients and create a bond with the aim of developing the client relationship in the future.
/li liBe co-responsible for greeting clients and maintaining the Boutique's appearance within the procedures set for tidying, visual merchandising and inventories.
/li liKnow and apply the Boutique procedures.
/li liCollaborate with all the Boutique teams to ensure all métiers work together to constantly elevate the client experience.
/li liExcel at clienteling to build a loyal and engaged network of clients.
/li liFollow up with clients after each visit to the Boutique.
/li liHave full knowledge of one's existing clientele, and build a special relationship with each client.
/li liDevelop a client database and build clients' loyalty to prolong the CHANEL WFJ experience beyond the visit to the Boutique.
/li liCombine the digital tools available with personalised special care and attention to establish a relationship between the client and the Brand.
/li liPropose client journey paths to the manager and engage with active and sleeping clients to develop relationships.
/li liEstablish a relationship with prospective clients in order to recruit them.
/li liPropose client lists to the manager in order to draw up invitations to CHANEL events.
/li liTake charge of returns and After-Sales Services.
/li /ul h3Brand Ambassadorship /h3 ul liAppeal to clients' dreams and desire for CHANEL, combining the art of storytelling with solid knowledge of the Brand, its heritage, its modernity and its expertise.
/li liWork with the High-End Business teams to sell ultimate pieces.
/li liAccompany clients to CHANEL events and prepare new collection launches to inspire client dreams.
/li liPropose a CHANEL-style allure to each client and incite the client's desire through additional and complementary sales.
/li liUse and develop knowledge of the luxury field and WFJ trends to advise clients.
/li /ul h3Business Growth /h3 ul liDrive individual performance by being aware of personal objectives and forming action plans to reach them.
/li liBe familiar with the stock to develop personal sales performance.
/li liReport client feedback on the collections to managers.
/li liCollaborate with the Fashion teams to develop the client portfolio and engage Fashion clients with WFJ.
/li liEmbrace a learning journey with a blended approach, using digital, in-person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promise.
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