Join to apply for the Technical and Scientific Expert role at Datwyler Group 1 week ago Be among the first 25 applicants Join to apply for the Technical and Scientific Expert role at Datwyler Group Direct message the job poster from Datwyler Group In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry, and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries, and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million. Our employees are the heart of Datwyler - we treat each other with respect, trust, and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a Technical and Scientific Expert - Your goal As a Technical and Scientific Expert, you provide exceptional technical support to both internal business operations and external customers. Your responsibilities include implementing technical strategies, actively listening to customer needs, delivering timely solutions, serving as a knowledge hub for company products and services, and demonstrating industry-leading technical expertise through various channels and interactions. Your responsibilities Delivering excellent technical support to both the business and external customers. Implement the technical strategy of the assigned accounts. Listen to the customer and the business to collect pertinent technical information. Select, translate, and transfer relevant information to the business to pursue tactical and strategic goals. Answer technical inquiries and provide solutions in a timely manner. Be proactive and forward-looking in initiating projects. Act as a knowledge center for Datwyler Healthcare Solutions products, processes, and services, and continually improve our knowledge base. Transfer this knowledge to customers through high-quality reports and documents. Act as the interface between external customers and internal technical functions. Leading and/or supporting customer project management Act as Voice of the Customer in business strategic projects. Lead customer-specific projects. Demonstrating industry-leading technical expertise inside and outside the organization Bring integrity, accuracy, experience, and competence: “We sell confidence”. Build Datwyler HS technical credibility internally and externally by: Delivering tech days, conference presentations, customer webinars, and trainings. Building a technical knowledge base through industry associations and external conferences. Acting as a networker to build technical relationships at our customers and within the pharma industry. Adapt flexibly to different customer situations, profiles, and expectations. Collect information (including competitor info) at events and customer interactions to support product and commercial strategies. Align with Business, Product, and Customer Strategies. Location and Travel This position offers remote work flexibility, combined with regular presence at our office (Belgium, Germany, Italy, or Switzerland). Approximately 20–30% travel is required, including attendance at conferences, trade shows, and customer visits. Candidates should be comfortable with domestic and international travel and have an interest in attending targeted events to expand their industry network. Profile A Master's Degree in Life Sciences, Chemistry, Pharmacy, or equivalent. Minimum of 3-5 years of relevant experience. Thorough understanding and technical knowledge of products, processes, and materials in the assigned area. Good knowledge of domain-specific legislation, standards, rules, and procedures. Curiosity and a proactive, can-do attitude. Fluent communication skills in English; additional languages are a plus. Willingness to travel. Be yourself at Datwyler We believe that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities. We are committed to increasing agility, accelerating digitalization, and fostering sustainability. We offer interesting development opportunities with training and assignments in a global environment. Contribute your creativity and ideas with us. Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology, Industrial Machinery Manufacturing Referrals increase your chances of interviewing at Datwyler Group by 2x Get notified about new Technician jobs in Pregnana Milanese, Lombardy, Italy. Additional roles include: IT Infrastructure Technical Project Management Specialist, Recycled Content & Recyclability Manager, and others. J-18808-Ljbffr