We are seeking a freelancer bilingual Virtual Assistant fluent in Italian and English to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.
The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.
The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.
Schedule:
Weekly rotation shifts from Monday to Sunday, ensuring Customer Support coverage from 9:00 a.m. to 11:00 p.m (CET)
Key Responsibilities
* Manage guest messages via PMS and WhatsApp
* Assist guests during check-in and check-out processes
* Respond promptly and professionally to guest inquiries
* Follow established procedures and communication templates
* Ensure a smooth and positive guest experience
Required Skills & Expertise
* Customer Support
* Hospitality & Tourism
* Short-Term Rental Operations
* Fluency in Italian and English (written and spoken)
* Excellent communication and time management skills
* Strong familiarity with digital tools and online platforms
* Ability to work independently in a full-remote environment
We are looking for freelancers or people willing to open a VAT number.
Apply now!