Creative Operations Manager, Amazon Music Design & CreativeAre you excited about driving impactful creative programs that elevate the Amazon Music brand and customer experience? Are you driven by the challenge of building and optimizing end-to-end program management frameworks to streamline creative workflows and unlock efficiencies? Do you want to hone your skills in enabling and improving processes alongside a global team of content creators and design experts? If so, the Amazon Music Creative Operations team is looking for a talented, passionate Creative Operations Manager with a track record of strategic program delivery, cross-functional collaboration, and process improvement.Key ResponsibilitiesSupport creative team capacity planning across campaigns and creative needsHelp maintain creative brief templates and intake processesTrack creative production timelinesSupport Creative Directors in workflow managementAssist in coordination between internal teams and external partnersHelp track creative production costs and budgetWorkflow and Process OptimizationSupport implementation of content development workflowsMaintain process documentation and knowledge repositoriesHelp identify opportunities for workflow improvementsFollow and promote best practices in creative operationsSupport creative production workflows for marketing campaignsHelp maintain creative review and approval processesTrack creative versions and marketing asset iterationsAssist in creative resource allocationStakeholder Engagement and Vendor ManagementBuild relationships with creative and marketing partnersA Day in the LifeWe're growing quickly and hiring the best talent to drive our creative vision forward. This is an exciting opportunity to join our Amazon Music Creative Operations team as a Creative Operations Manager managing work within our Brand Creative space. In this role, you will be responsible for leading and optimizing key creative programs that span across livestreaming, growth marketing, and product feature launches. You will serve as a central creative operational hub, building the frameworks, governance structures, and cross-functional collaboration mechanisms required to successfully deliver on strategic creative initiatives.About the TeamThe Creative Operations team is an embedded within the overall Design & Creative Ops organization, striving and focusing on operational excellence across all business verticals within Amazon Music. The Creative Ops Team is responsible for establishing the end-to-end workflow and standard operating procedures (SOPs) for creative collaboration with all marketing, product, and partner design teams. We set the standard for the process, earning trust with all partners, biasing for action when working within tight parameters, and using sound judgment to make decisions in areas of ambiguity or uncharted territories. Importantly, the Creative Ops also plays a key role in high-level reporting, defining and tracking key performance metrics, and maintaining comprehensive documentation on our operational processes and best practices. Creative Ops partners closely with our counterparts Brand Creative and Brand Strategy to launch bar-raising campaigns, events, livestreams, features, and promotions.Basic QualificationsBachelor's degree or equivalent, or 3+ years of project management experienceKnowledge of the workflow within a marketing, production, or creative department or companyExperience managing multiple projects, prioritizing, planning, and managing timeExperience in English-language communication skills, both written and verbal1+ year of experience in creative production, program coordination, or similar roleBasic knowledge of marketing channels and asset requirementsUnderstanding of brand guidelinesPreferred QualificationsExperience in multicultural communicationFamiliarity with creative desktop design toolsBasic knowledge of creative and marketing technology stackAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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