Social network you want to login/join with: col-narrow-left Client: Spoki Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 811321149722984448033710 Job Views: 3 Posted: 27.08.2025 Expiry Date: 11.10.2025 col-wide Job Description: Who we are Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way. Our culture is shaped by four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset. About the role The Customer Success Specialist will be the main point of contact for our clients, guiding them through the adoption of our platform and supporting their business goals. This role involves direct engagement with companies to ensure the effective use of Spoki and the achievement of measurable results. Key Responsibilities Manage client relationships, acting as their trusted advisor Suggest marketing strategies to support business growth Gain a deep understanding of the Spoki platform and provide dedicated assistance Collaborate with sales and development teams to deliver tailored solutions Collect client feedback and contribute to continuous product improvement The ideal candidate will have Knowledge of digital marketing Motivation and passion to grow in an innovative environment Strong problem-solving skills and collaborative mindset What We Offer Full-time fixed-term contract with the possibility of permanent employment (CCNL Commercio – Confcommercio) Salary range: €21,000 – €25,000 gross per year, based on experience Company laptop Stock options after one year of employment On-site work in San Vito dei Normanni (Brindisi) in a young and collaborative environment Professional growth opportunities in an international context Hiring Process Invitation by email to an initial interview Technical interview with the relevant team J-18808-Ljbffr