PstrongPosition: /strong strongStore IT Support Specialist /strong /ppstrongDepartment: /strong IT Operations – Autogrill Italia /ppThe Store IT Support Specialist supports daily IT operations across Autogrill Italia’s Food Beverage stores. The role ensures business continuity through system monitoring, vendor coordination, and incident management, with a strong focus on strongcash register systems /strong, hardware components, and POS-related infrastructure, in line with ITSM best practices. /ppbr/ppstrongKey Responsibilities /strong /pulliManage IT incident tickets via thestrong HDA /strong platform, ensuring resolution within defined SLAs. /liliCoordinate strongremote and on-site vendors /strong, ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues. /liliOversee strongtelecom lines /strong and store strongnetwork infrastructure (WAN/LAN/Wi-Fi) /strong, acting promptly in case of disruptions. /liliOversee support activities for strongcash register systems /strong, including stronghardware components /strong and strongbasic software issues /strong, in coordination with external vendors. /liliHandle IMAC and incident activities related to: Banking POS terminals; Ticket Restaurant POS; Lottery POS systems; Digital signage platforms; In-store audio systems. /liliEnsure daily checks for the strongelectronic transmission of fiscal data /strong to the strongItalian Tax Authority /strong; escalate anomalies as needed. /liliSupervise strongIMAC activities /strong for devices and infrastructure, providing technical details to vendors and tracking timely execution. /liliMonitor the strongticket backlog /strong, ensuring vendor accountability and SLA compliance. /liliGenerate strongregular reports /strong on ticket trends, vendor performance, and recurring operational issues. /li /ulpbr/ppstrongRequirements /strong /pulliSolid knowledge of strongcash register systems (TCPOS) /strong and strongPOS-related issues /strong in FB or retail environments. /liliBasic strongnetwork troubleshooting /strong and understanding of strongLAN/WAN systems /strong. /liliExperience with strongITSM ticketing platforms /strong. /liliFamiliarity with regulations for strongelectronic fiscal data transmission /strong. /liliStrong skills in strongvendor coordination /strong, strongSLA tracking /strong, and strongescalation /strong. /liliAbility to strongprioritize, analyze /strong, and strongmanage technical incidents /strong efficiently. /lilistrongTechnical diploma /strong (IT, telecommunications, electronics) or strongBachelor’s degree in STEM disciplines /strong. /liliAt least strong2 years of experience /strong in operational IT support, preferably in strongFB, hospitality /strong, or stronglarge-scale retail /strong environments. /liliAbility to work under pressure with a strongsolution-oriented mindset /strong. /liliExcellent strongcommunication skills /strong and ability to interact with strongvendors and internal stakeholders /strong. /liliAttention to detail and strongaccuracy in documentation /strong and strongservice request processes /strong. /li /ulpbr/ppstrongPreferred Qualifications /strong /pulliKnowledge of strongITSM best practices /strong; strongITIL Foundation certification /strong preferred. /liliExperience with platforms such as strongServiceNow /strong, strongHDA /strong, or similar. /liliAbility to read and understand strongtechnical English documentation /strong. /li /ulpbr/ppstrongWork Setup /strong /pulliBased at strongAutogrill Italia HQ /strong. /lilistrongOccasional travel across Italy /strong may be required. /lilistrongOn-site interventions /strong only in strongexceptional cases /strong; routine activities are handled remotely from headquarters. /lilistrongFull-time contract fixed-term lasting 2 years. /strong /liliSmart working, 7 days per month. /li /ul