Overview
At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) center, based in San Jose, Costa Rica, is an attractive workplace that delivers high quality multi-functional services, provides functional expertise, and ensures continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe. We are looking for Seasonal Customer Service Assistants, a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. Please note that this is a temporary contract from October 20th, 2025, until February 27th, 2026.
About the job
Your responsibilities include, but are not limited to:
* Deliver high quality and consistent service to secure customer satisfaction during interactions via email only.
* Resolve standard queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.
* Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate.
About you
We are looking for a unique and amazing talent, who brings along the following:
* Less than a year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
* English B2 level.
* Comfortable using: Outlook, Microsoft Teams platform, Service Now and SAP is a plus.
* Fast learner and understanding of systems and processes.
About Swarovski and our commitments
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world\'s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.
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