Technical Customer Support - Shift Worker (protected category) Keliweb, part of Team.blue
provides web services, tailoring custom offers to develop, grow, and support Clients' digital activities. Hosting-oriented services suitable for both those who are just starting out and those who need advanced plans to grow their business.
We are looking for a
Technical Customer Support - Shift Worker
to join our team.
Role
Provide first and second-level technical support through the ticketing system and, when necessary, phone contact with customers regarding technical and administrative matters.
Provide administrative support before and after sales/renewals.
Coordinate with Keliweb PU teams and Authorities for assistance related to domains and additional services.
Develop solutions based on defined project specifications.
Be responsible for implementation, documentation writing, and knowledge transfer.
Manage customer evaluation systems.
Use customer service and business intelligence tools.
Requirements
Excellent command of main IT tools and good understanding of the internet environment.
Excellent communication skills.
Strong analytical and problem-solving abilities.
Goal-oriented mindset.
Knowledge of sales techniques.
Good English language skills.
Knowledge of WordPress is appreciated.
Familiarity with Joomla and PrestaShop is a plus.
Knowledge of main web protocols (HTTP/HTTPS, IMAP/POP3/SMTP, FTP) is preferred.
Recommended knowledge of SSL certificates, DNS systems and record types, and use of dig for name resolution.
Knowledge of WHOIS systems.
Excellent analytical skills.
Understanding of customer satisfaction principles.
Ability to work effectively in a team, both in-person and remotely.
Strong problem-solving attitude.
Availability to work on shifts Monday to Sunday, from 8:30 AM to 00:00 AM
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries Software Development
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