Technical Customer Support - Shift Worker (protected category)
Keliweb, part of Team.blue provides web services, tailoring custom offers to develop, grow, and support Clients' digital activities.
Hosting-oriented services suitable for both those who are just starting out and those who need advanced plans to grow their business.
We are looking for a Technical Customer Support - Shift Worker to join our team.
Role
Provide first and second-level technical support through the ticketing system and, when necessary, phone contact with customers regarding technical and administrative matters.
Provide administrative support before and after sales/renewals.
Coordinate with Keliweb PU teams and Authorities for assistance related to domains and additional services.
Develop solutions based on defined project specifications.
Be responsible for implementation, documentation writing, and knowledge