You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety – as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.
Key job responsibilities
* Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations.
* Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
* Driving performance management of your team members. Preparing and implementing training and development plans for associates.
* Continuously improving the delivery process and attaining a sustained level of delivery performance improvement.
* Conducting 4M and 5S audits for the delivery station on a daily basis.
* Stand‑in for Area Manager.
* Ability to manage day and night shifts.
Basic Qualifications
* 1+ years of customer‑facing environment, warehousing, logistics or manufacturing experience.
* Bachelor's degree.
* Speak, write, and read fluently in English.
* Experience with Microsoft Office products and applications.
* Experience with Excel.
Preferred Qualifications
* Experience in customer‑facing environment, warehousing, logistics or manufacturing.
Amazons inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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