Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for Italian Speaking Customer Support Representatives to join a rapidly growing team in Bulgaria. This position is based in Sofia, with fully paid relocation to help you start your adventure in this beautiful city. If you are enthusiastic about customer service and ready to embrace a new culture, we want to hear from you!
Responsibilities
* Deliver exceptional customer support to Italian-speaking clients via phone, email, and chat.
* Address inquiries, provide relevant information, and resolve customer issues promptly.
* Document all customer interactions and ensure follow-up on outstanding issues to guarantee satisfaction.
* Work collaboratively with internal teams to streamline processes and enhance the overall customer experience.
* Remain well-informed about product offerings to offer valuable assistance to customers.
* Gather feedback from customers to contribute to continuous improvement efforts.
* Engage in ongoing training to maintain knowledge of products and customer service best practices.
Requirements
* Fluency in Italian and English, both spoken and written.
* Experience in customer service is advantageous but not required.
* Strong communication abilities and a dedication to providing excellent customer experiences.
* Aptitude for multitasking effectively in a fast-paced environment.
* Familiarity with customer support technologies and standard office software.
* Proficient problem-solving skills and a proactive approach to resolving customer inquiries.
* Willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural landscape.
Benefits
* Paid comprehensive training provided
* Secure job with opportunities for career growth
* Competitive salary
* Extra health insurance options
* Choose from over 50 benefits and services
* Welcoming international work atmosphere
* Ongoing support and learning opportunities
* Bonuses for referring new employees
* Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)