Ph3Job Description /h3 pThe Flying Doctor Manager acts as the single technical point of contact in-country. /p pThe role coordinates the collection, consolidation, and presentation of technical information and incident feedback, ensures country-impacting issues are recognized and addressed. /p pThe Technical Delegate Manager (Automotive) is responsible for executing on-site and remote missions to accelerate vehicle repair lead times, resolve complex technical incidents, and support service networks in delivering first‑time‑right fixes. This is a field‑based position. /p pThe position also leads and steers the local Swift‑Dealers team to drive timely resolution of technical cases, elevate customer satisfaction, and optimize cost and service outcomes. /p h3Key Activities And Responsibilities /h3 ul liServe as the sole in‑country technical interface with the regional SSDS team, ensuring clear, timely, and accurate communication. /li liCoordinate the creation, submission, and presentation of technical reports, incident summaries, and root‑cause insights. /li liExecute field and remote missions to support dealerships, authorised repairers, and technical centres across Europe, reducing vehicle downtime and backlog. /li liDiagnose and resolve complex technical incidents on customer vehicles, including advanced electrical/electronic and multiplexing faults. /li liAnalyse issues affecting single vehicles and systemic problems impacting multiple vehicles; provide containment and corrective actions. /li liUse OEM diagnostic tools (e.g., wiTECH POD, DiagBOX VCI) to perform guided diagnostics, software updates, re‑programming, and parameterisation. /li liInterpret wiring diagrams, service manuals, and technical bulletins to identify root causes and define repair methods. /li liProduce clear technical reports, incident summaries, and action plans; synthesize findings for engineering, quality, and aftersales stakeholders. /li liContribute to the Technical Assistance process (case management, escalation, and closure), ensuring compliance with KPIs and service levels. /li liCoordinate and coach multidisciplinary teams at the point of repair; deliver on‑the‑job training and knowledge transfer to technicians. /li liFeed recurring issues and lessons learned into knowledge bases and continuous improvement loops. /li liEnsure safe working practices and cost‑aware decision‑making throughout diagnostics and repair support. /li liManage tools, equipment, and logistics for missions; maintain accurate records of cases, time, and priorities. /li /ul h3Qualifications /h3 ul liPrevious hands‑on experience in vehicle repair/diagnosis within the automotive sector. /li liProven exposure to or collaboration with an OEM/importer or dealer network (direct or indirect experience preferred). /li liExperience coordinating cross‑functional stakeholders and/or leading technical workstreams. /li liHands‑on track record resolving complex electrical/electronic faults and drivability issues using OEM diagnostic platforms. /li liExperience coordinating with cross‑functional teams (workshop, parts, quality, engineering) and supporting multiple sites or markets. /li liPrior exposure to technical documentation, case reporting, and technician coaching/training. /li liEuropean field support experience and multi‑brand familiarity are a plus. /li liStrong theoretical and practical understanding of modern automotive systems (powertrain, chassis, ADAS, body electronics, CAN/LIN/FlexRay, HV systems where applicable). /li liProficient with diagnostic methodologies (fault tree analysis, root‑cause analysis, guided diagnostics, software calibration/flash procedures). /li liSkilled in reading and applying electrical wiring diagrams, service procedures, and OEM technical documentation. /li liAwareness of aftersales processes and KPIs (first‑time fix rate, turnaround time, warranty/Goodwill considerations). /li liProficient with OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; ability to adapt to other OEM tools as required. /li liCompetence in ECU programming, coding, and configuration; software update workflows and secure gateway access. /li liAdvanced use of multimeters, oscilloscopes, and measurement equipment for signal tracing and verification. /li liAbility to interpret and troubleshoot electrical schematics and network communications (e.g., DTC analysis, live data, bus diagnostics). /li liStrong technical writing: concise incident summaries, repair instructions, and knowledge articles. /li liProficient with standard IT tools (laptop‑based diagnostics, remote support platforms, ticketing/case systems, MS Office or equivalent). /li liCustomer focus and cost awareness: balances rapid resolution with quality and cost control. /li liProblem solving and analytical thinking: structures complex technical issues, identifies root causes, and defines pragmatic corrective actions. /li liCommunication: clear, concise verbal and written communication tailored to technicians, service managers, and engineering stakeholders. /li liCollaboration and coordination: effectively leads and supports multidisciplinary teams at dealerships and technical centres. /li liTraining and knowledge transfer: ability to coach technicians, deliver on‑the‑job training, and produce usable knowledge articles. /li liOrganisational skills: plans missions, manages time, priorities, and case pipelines across multiple sites and markets. /li liAdaptability and open mindset: operates in dynamic, multi‑brand environments and adjusts quickly to new tools, procedures, and technologies. /li liInitiative and autonomy: works independently in the field, escalating appropriately while driving cases to closure. /li liAttention to detail: rigor in diagnostics, documentation, and adherence to safety and quality standards. /li liResilience and stress tolerance: maintains performance under time pressure and during complex or high‑visibility incidents. /li /ul h3Additional Information /h3 ul liCCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi /li liLivello 2 /li /ul pMSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. /p /p #J-18808-Ljbffr