Ph3Overview /h3pAbout THG Ingenuity: THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Procter Gamble. The Staff Tech Warehouse team are responsible for maintaining the IT working environment delivering a world-class experience for our fulfillment and manufacturing centers worldwide. You are the face of IT and will have excellent customer service skills ensuring that each and every employee is able to perform their roles in the most efficient way possible. We are currently looking to hire IT Support Engineer in Poland, Magnice. /ph3Responsibilities /h3ulliProvide strong customer service for internal IT teams as well as Business Partners and employees, working closely with the Server and Networking teams, keeping asset and change management systems up to date at all times /liliHousekeeping for Android MDM solutions /liliEnrolling and managing Windows and MacOS devices on Microsoft Intune /liliKey role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards /liliResponsible for successful deployment and upgrades of hardware around the warehouses /liliMaintaining the estate of printing devices (Thermal and laser) /liliPerform computer management and system administration activities /liliSupporting the upkeep of pack stations to ensure smooth operations /liliProactive management of open incidents, working with technical support teams to gain the fastest resolution based on incident SLA /liliSupport of the following technology: Microsoft Office products, Windows 11, MacOS, desktops, laptops, multi-function printers, basic LAN/WAN connectivity /liliDaily communication of service business line status /liliDevice management and control for handheld devices /liliEnsuring all calls that cannot be resolved by the Staff Technology 1st Line engineers are allocated to the relevant support team in a timely manner and resolved /liliUpdating and writing Knowledge Base entries when new solutions are established /liliRaising awareness of regular repeat incidents /liliRaising Problem Records for investigation /liliWorking alongside senior management to implement new technologies /liliVirus protection and updates /liliSecurity patching for all end user devices /liliKeeping all documentation and diagrams up to date and accurate /liliPerforming all daily checks consistently and resolving issues /li /ulh3Qualifications /h3ulliWarm, friendly and approachable demeanor striving for top rate customer satisfaction /liliExcellent analytical and problem solving skills with a want to find and understand the problem /liliExcellent verbal and written communication skills /liliBe able to suggest improvements to workflows /liliOrganized and calm under pressure /liliBe a self-starter – be the one pushing the boundaries /liliProactive – you can spot problems/challenges before they arise /li /ulh3Benefits /h3ulliBenefit package (Multisport card, medical care, subsidized meals in the employee canteen, possibility to use employee transport) /liliOpportunity for professional development, also within The Hut Group /liliWork in an experienced, motivated team of people who value mutual relations and knowledge sharing /li /ulpstrongEEO and Diversity /strong: THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG Ingenuity is committed to creating a diverse inclusive environment and hence welcomes applications from all sections of the community. /ppBecause of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven\'t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further. /p /p #J-18808-Ljbffr