Coesia Digital Services Transformation Specialist
Numero lavoro CGS12655 Nazione Italia Sede: COESIA Città Bologna
About the Company
Coesia is a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy, and fully owned by Isabella Seràgnoli.
Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and precision gears.
Our customers include leading players in Consumer Goods, Healthcare & Pharma, Tobacco, Ceramic Tiles, Luxury Goods, Aerospace, Racing & Automotive, Electronics.
Coesia has operating units in 36 countries, a turnover of 2,015 million euros in 2022 and over 8,000 employees.
About the Role
We are seeking a forward-looking and impact-driven Digital Service Transformation Specialist to lead and support the redesign of service delivery across our organization. This role focuses on rethinking and improving end-to-end service models to make them more customer-centric, efficient, and future-ready.
As part of the Group Service Organization, the resource will contribute to the deployment and execution of Service transformation projects, with a primary - though not exclusive - focus on rolling out of digital solutions across our businesses.
While digital tools are a critical enabler of this transformation, the scope extends beyond technology to include people, processes, policies, and culture. You will collaborate across global and local functions to ensure that service delivery aligns with both customer needs and strategic business goals—making sure that transformation efforts are holistic, scalable, and measurable.
In our industry, companies are increasingly integrating value-added digital solutions into their traditional machinery offerings. As part of the Group Service team, the Digital Service Transformation Specialist plays a key role in bridging global strategy and local execution—supporting successful rollouts, standardizing processes, and monitoring performance across digital service transformation initiatives.
This role requires a strong blend of project coordination, digital service expertise, and a sharp focus on customer experience. You will act as a crucial enabler of service transformation, ensuring that local teams are empowered to deliver high-quality digital service outcomes in the field.
Key responsibilities:
1. Lead and Coordinate Service Transformation Projects: Plan, drive, and deliver service transformation initiatives, ensuring alignment with global strategy and local priorities.
2. Project Management: Develop and maintain project plans, coordinate cross-functional activities, and provide structured reporting and updates to all stakeholders.
3. Digital Product Integration: Work closely with product managers and development teams to ensure digital tools and platforms are seamlessly embedded into reimagined service processes and customer journeys.
4. Customer-Centric Focus: Ensure solutions are grounded in a deep understanding of customer needs, behaviors, and workflows, using user feedback and research to guide product iterations and enhance engagement.
5. Cross-Functional Collaboration: Act as the bridge between Group functions and local companies, facilitating alignment and collaboration across departments to ensure successful implementation and adoption.
6. Continuous Improvement: Monitor performance post-implementation, gather feedback, and drive iterative improvements to maximize impact and scalability.
7. Data-Driven Decision Making: Leverage analytics and KPIs to assess digital service adoption, customer engagement, and operational performance, informing data-backed decisions on improvements and feature enhancements.
What You Need to Be Successful
Degree in engineering, business/economics, or a related field. Additional education/experience in project and change management, digital product management, or data analytics can be a plus.
Core skills:
8. Project Management – Proficient in planning, executing, and tracking projects across multiple teams and stakeholders.
9. Digital Product Understanding – Familiar with product life cycles, agile methodologies, and how digital platforms support service delivery.
10. Stakeholder Engagement – Strong interpersonal skills to collaborate, influence, and communicate effectively with technical and non-technical stakeholders.
11. Change Management – Experience in guiding teams through organizational change, including training, adoption planning, and impact assessment.
12. Analytical Thinking – Ability to interpret data, feedback, and research to make informed, strategic decisions.
13. Process Improvement – Experience in identifying inefficiencies and designing improved workflows or service models.
14. Facilitation & Workshop Leadership – Confident in leading collaborative sessions to align stakeholders and co-create solutions.
15. Communication – Clear, professional, and adaptive communicator, both written and verbal, across all levels of the organization.
16. Fluency in English – Professional proficiency in English is required; additional languages are a plus.