Position Job Title: Client Service & Operations Assistant ManagerStart Date: flexible but ideally from January/February
Employer: N2S Italia Ltd
Type of Contract: Full-Time
Base Salary per Annum & Premio: to be discussed, depending on experience
Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)
Probation Period: 3 months
Working place: working from home / remote
Working days:
1st April to 31st October - Monday to Friday + Weekend on call
1st to 31st March: 5 days/week
1st November to 28th February: 3 days/week
TASKS:
Customer Care and Travel Quality Management (April to October)
? Welcoming clients on arrival day and being available for any assistance throughout their stay.
? Staying in constant contact with VIP clients, providing daily updates and essential travel information.
? Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes' availability and arrange seamless coordination.
? Rapid problem solving when inconvenience occur on the ground
? Ensuring all ground suppliers, villa managers, and hotels are well informed about clients' specific details, such as dietary requirements and special occasions.
? Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.
? Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software
? Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.
? Ensure clients' extras are invoice and paid, as well agents commissions are always updated on they system
Admin, Account Management, and Product (November to March)
? Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software
? Booking's folders closure liaising with CFO
? Producing Reporting
? Liaise with Copywriter for the creation of any new tour description
? Assistance with developing travel guides
Others:
? Support the CEO, COO, CFO and Quality Manager with daily tasks if required.
REQUIRED:
Minimum 2 years experience in luxury travel industry and/or having any strong customer care service role
Professional Italian & English speaking and writing
The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste.
Great IT skills and comfortable with technology
Great communication skills
London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).
Please send your cover letter and CV to ****** copying-in ******