Communications Manager – Splendido Portofino
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Belmond is on a mission to become the world’s most desirable luxury travel brand, telling stories that capture the true essence of a place and its people. The Communications Manager is responsible for the two Belmond properties based in Portofino – Splendido and Splendido Mare – implementing all communications activities and supporting the strategy defined by the Divisional Brand and Marketing Director and the Communications Director.
Main Duties and Responsibilities
Planning, Execution & Coordination
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* You will work closely with the Divisional Communications team to develop and execute property communication plans that support global and divisional business goals.
* You will be the key point of contact for internal stakeholders and will facilitate communications across teams to inform and generate maximum visibility for all property and divisional activities.
Media & KOLs Relations & Events
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* Manage media and KOLs relations and proactively research new contacts to increase the media and KOLs database.
* Proactively pitch journalists for editorials and single press visits to achieve property press targets and increase brand awareness.
* Organize media trips and coordinate single visits.
* Develop press material (press releases, news updates, etc.), respond to media and agency enquiries and keep the internal media platforms updated.
* Organize and support the creation and production of property events, developing relationships with new partners and curating attendee lists based on targets set.
Support Social Media Content Creation Strategy
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* Work closely with the Divisional Social Media Managers to build property communication plans that align across all platforms and ensure new stories and campaigns are effectively communicated.
* Support the Divisional Communication team and Social Media teams with the growth of the brand advocate community – research and develop new relationships with content creators and photographers.
* Assist and support the Marketing team as the key reference person on property, supporting with photo shoots and the implementation of Marketing projects.
Line Management
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* Manage and coach a trainee or Communications Executive with training and career development when available.
Reporting & Analysis
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* Regularly analyze and report on media coverage, events, initiatives and share successes with key internal stakeholders, through PowerPoint presentations and written reports.
* Monitor and manage property performance on media platforms such as Launchmetrics (press) and Lefty (social media).
Other
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* Demonstrate knowledge of culture, trends, and competitor activities to inform departmental strategies.
* Act as a role model of Belmond's core behaviours.
Requirements
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* 5+ years of public relations / communications experience, preferably within the hospitality industry.
* Highly organized and methodical, able to manage multiple projects under pressure, even during peak season.
* Understanding of and sensibility to luxury hospitality markets.
* Ability to foster collaborative relationships with multiple stakeholders and disciplines.
* Imaginative thinker, able to deliver media results through creative storytelling.
* Excellent communication skills with strong presentation and writing skills.
* Passion for excellence.
* High energy and enthusiasm.
* Fluent in Italian and English.
* Ability to travel.
Benefits
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* Seasonal Labour contract according to C.C.N.L. Settore Turismo – Communication Manager.
* Start date: June 2026.
* Salary as per CCNL plus increases based on seniority and skill level, separate payslip for 13th, 14th and TFR.
* Welfare incentive based on quality goals.
* Cross‑training program in sister properties.
* Bus ticket as a benefit for the contract period.
* Staff canteen.
* Discovering Belmond programme – complimentary accommodation at Belmond hotels, discounted rates for trains, cruises and safaris, and discounted food and beverages.
The role is based at Splendido, a Belmond Hotel, Portofino. Please apply only if willing to relocate.
Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
About Belmond: Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. xjrgpwk The brand is built upon heritage, craftsmanship and genuine, authentic service.
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